Branch Operations Manager

5 days ago


Canton, Ohio, United States PNC Full time
Job Summary

PNC is seeking a highly skilled Branch Operations Manager to join our team. As a key member of our Retail branch organization, you will be responsible for leading a high-performing team and driving revenue growth through proactive client interactions.

Key Responsibilities
  • Team Leadership: Build and manage a high-performing team through attraction, onboarding, coaching, and development of branch team members.
  • Client Experience: Manage and execute a proactive client experience within an omni-channel environment, providing solutions and advice to improve client financial well-being.
  • Sales and Revenue Growth: Manage the branded sales process to achieve sales targets and customer loyalty, growing branch revenue through acquisition and share-of-wallet growth of consumer and business households.
  • Employee Experience: Drive the employee experience, responsible for acquiring and retaining talent through coaching and development of employees, and assisting in the performance management process.
  • Risk Management: Manage operational, human capital, reputational, and business risk through adherence to established policies and procedures.
Requirements
  • Education: Associate's degree or equivalent experience.
  • Experience: 4+ years of related business or functional experience.
  • Skills: Strong leadership and communication skills, ability to manage multiple priorities, and knowledge of retail banking services.
Competencies
  • Branch Banking Services: Knowledge of retail banking services and ability to provide qualified services to customers.
  • Coaching Others: Knowledge of coaching concepts and methods, ability to encourage, motivate, and guide individuals or teams in learning and improving effectiveness.
  • Decision Making and Critical Thinking: Understanding of the issues related to the decision-making process, ability to analyze situations fully and accurately, and reach productive decisions.
  • Digital Awareness: Shares, shows, and supports clients on a variety of technological digital and online tools and resources allowing them to explore solutions to achieve their financial goals and financial well-being.
  • Effective Communications: Understanding of effective communication concepts, tools, and techniques, ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
  • Managing Multiple Priorities: Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
  • Retail Lending: Knowledge of and ability to design and develop retail lending products and services, manage and evaluate operational processes and procedures, and ensure compliance with local and company policies.
  • Selling: Applies knowledge of banking products and services to meet customer needs and enable them to achieve their financial goals, identifies prospecting approaches to identify potential customers and create opportunities to sell financial solutions and ideas to customers.


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