Restaurant Operations Manager

1 week ago


Canton, Ohio, United States Pizza hut Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Pizza Hut. As an Assistant Restaurant Manager, you will be responsible for providing leadership and support to our restaurant team, ensuring seamless day-to-day operations, and driving sales growth.

Key Responsibilities
  • Leadership and Team Management
    • Provide guidance and coaching to Shift Leaders and Team Members to achieve operational excellence.
    • Recognize and motivate team members to improve performance and morale.
  • Operational Excellence
    • Directly perform hands-on operational work to train employees and respond to customer service needs.
    • Ensure compliance with health and safety codes, corporate policies, and procedures.
  • Financial Management
    • Analyze sales, labor, inventory, and controllables to meet or achieve daily or weekly margin and sales growth targets.
    • Assist in preparing financial plans and budgets.
  • Human Resources
    • Recruit and select qualified team members using approved tools and systems.
    • Train and develop Team Members, Shift Leaders, and Shift Managers.
  • Customer Service
    • Ensure exceptional customer service and respond to customer complaints.
Requirements
  • Education and Experience
    • High school education or equivalent experience.
    • One to two years of work experience in food service or a related industry.
  • Skills and Qualifications
    • Excellent interpersonal and communication skills.
    • Strong organizational and time-management skills.
    • Ability to calculate and analyze data.
    • Basic business, math, and accounting skills.
Additional Information
  • Completion of CHAMPS Certification.
  • Developing Champions Certification for 'Leading a Restaurant in Manager's Absence'.


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