Customer Service Management Assistant

1 week ago

Portsmouth, Virginia, United States Harris Teeter Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Management Assistant to join our team at Harris Teeter. As a key member of our Customer Service Department, you will be responsible for supervising and coordinating the activities of our customer service team, ensuring that our customers receive exceptional service and support.

Key Responsibilities
  • Supervise and Coordinate Customer Service Team: Supervise and coordinate the activities of our customer service team, ensuring that our customers receive exceptional service and support.
  • Assist Department Manager: Assist the Department Manager with the overall direction, coordination, and evaluation of the Customer Service Department.
  • Perform Floor Monitor Duties: Perform floor monitor duties, including interviewing and training associates, planning, assigning, and directing work, and appraising performance.
  • Ensure Compliance: Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed.
  • Provide Coaching and Feedback: Provide immediate coaching and feedback to associates who are not in compliance with expectations.
  • Perform Duties of Customer Service Clerks: Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.
Requirements
  • Education and Experience: High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
  • Personal Skills: Commitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales.
  • Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos in English; ability to write simple correspondence in English; ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English.
  • Computer Skills: Knowledge of HT Internet software; E-mail; Inventory software; Spreadsheet software and Word Processing software.
  • Mathematical Skills: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money and weight measurement, volume, and distance.
  • Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell.
  • Occasionally required to climb or balance and stoop, kneel, or crouch.
  • Regularly lift and/or move up to 25 pounds and reach 6 to 48 inches, and occasionally lift and/or move up to 40 pounds and reach from 6 to 72 inches.
Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Frequently exposed to wet and/or humid conditions and moving mechanical parts.
  • Occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold.
  • Noise level in the work environment is usually moderate.

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