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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Mediacom Communications Corporation. As a key member of our retail sales team, you will be responsible for providing exceptional customer service, sales, and support to our customers.
Key Responsibilities- Provide prompt and professional customer service to resolve billing concerns, troubleshoot service issues, and process payments.
- Sell Mediacom products and services to customers, focusing on meeting sales and retention quotas.
- Assist customers in selecting and purchasing products and services, effectively communicating product and service information.
- Troubleshoot basic service issues and schedule on-site service calls when necessary.
- Balance cash drawer daily and verify all monies received.
- 1-3 years' experience in retail and/or consumer sales.
- Preferred: 3+ years' customer service and cash handling/reconciliation experience.
- Exceptional relationship-building skills.
- Effective cash handling skills.
- Sales ability and willingness to meet sales goals.
- Occasional travel to other sites within the region.
- Ability to work evenings, weekends, and holidays, and overtime as needed.
Mediacom Communications Corporation is a leading provider of entertainment, communications, and internet services. We are committed to delivering exceptional customer experiences and innovative solutions to our customers.
