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Customer Service Representative
2 months ago
Are you passionate about delivering exceptional customer service and creating a positive member experience?
We are seeking a Customer Service Representative to join our team at Planet Fitness, working part-time on Saturdays and Sundays from 3pm to 7pm.
As a Customer Service Representative, you will be responsible for providing a superior level of customer service to our members, prospective members, and guests.
Key Responsibilities:
\u2022 Greet members, prospective members, and guests with a friendly smile and provide exceptional customer service.
\u2022 Handle all front desk related activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
\u2022 Take prospective members on tours of our facility and respond to their questions and concerns in a timely and professional manner.
\u2022 Maintain the neatness and cleanliness of the club and ensure that all areas are well-organized and welcoming.
\u2022 Qualifications/Requirements:
\u2022 Customer service background preferred.
\u2022 Basic computer proficiency.
\u2022 A passion for fitness and health.
\u2022 Upbeat and positive attitude.
\u2022 Punctuality and reliability are a must.
\u2022 Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
\u2022 Strong listener with the ability to empathize and problem solve.
\u2022 Must be 18 years of age or older.
\u2022 Physical Demands:
\u2022 Continual standing and walking during shift.
\u2022 Continual talking in person or on the phone during shift.
\u2022 Must be able to occasionally lift up to 50 lbs.
\u2022 Will occasionally encounter toxic chemicals during shift.
\u2022 Other:
\u2022 Employee Recognition Program.
\u2022 Advancement Opportunities.
\u2022 Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness.
\u2022 Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
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