Dining Experience Ambassador

7 days ago

Hopkins, Minnesota, United States Hemisphere Restaurants Full time

About Us

Hemisphere Restaurants is a rapidly expanding, upscale casual, full-service bar and restaurant that is focused on providing the best guest experience by adhering to the highest standards of service in the industry. We are committed to creating an inclusive workplace that welcomes and values diversity. We are an equal opportunity employer and encourage all qualified individuals to apply, regardless of race, ethnicity, gender, sexual orientation, age, ability, or religious beliefs.

Job Description

As a Server Representative at Hemisphere Restaurants, you play a vital role in ensuring an exceptional dining experience for our guests. Your friendly and attentive service contributes directly to our commitment to providing top-notch hospitality.

Key Responsibilities

  • Warmly welcome guests upon arrival and escort guests to their tables.
  • Demonstrate a thorough understanding of the menu, including specials and beverage options.
  • Provide recommendations and answer any questions regarding menu items.
  • Take accurate and complete food and beverage orders from guests.
  • Coordinate with kitchen staff to ensure prompt and efficient service to maintain a positive dining experience.
  • Periodically check with guests to ensure satisfaction with their meals.
  • Address and resolve guest concerns, complaints, or special requests efficiently.
  • Clear empty plates and glasses from tables as necessary. Reset tables efficiently for the next guests.
  • Process payments accurately and provide change or receipts.
  • Support and assist fellow team members as needed.
  • Maintain cleanliness in the Server station and work areas.
  • Assist in closing tasks, including cleaning, restocking, and preparing for the next shift.
  • Communicate any recurring issues to the management team.

Requirements

  • Experience in a high-volume, full-service restaurant preferred.
  • Dedication to delivering exceptional guest service.
  • Ability to thrive in a teamwork-focused environment.
  • Flexible schedule availability (minimum of 3 shifts per week, including weekends).

What We Offer

  • Flexible schedules to accommodate your lifestyle.
  • Opportunities for growth and advancement within the company.
  • Employee discounts on food and beverages.
  • Opportunities for Level-Up training and more
  • Competitive compensation and benefits packages including: 401k savings plan with company match, Health, Dental, Vision, and Life Insurance*, Health Savings Accounts, employee discounts, and more.

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