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Senior Client Experience Manager

2 months ago

Los Angeles, California, United States Rebag Full time
About the Role

We are seeking a highly motivated and experienced Senior Client Experience Manager to join our team at Rebag. As a Senior Client Experience Manager, you will be responsible for delivering exceptional customer experiences, driving sales growth, and building strong relationships with our clients.

Key Responsibilities
  • Customer Experience: Welcome clients to Rebag by providing a memorable and exciting experience, understanding their needs, and exceeding their expectations.
  • Sales and Revenue Growth: Identify and overcome objections, coordinate transactions, and contribute to improving sales and trade experiences.
  • Team Leadership: Assist management in developing the sales team, lead by example, and empower team members to deliver best-in-class knowledge and experience to every client.
  • Process Improvement: Contribute ideas to improve back-end processes and procedures, ensuring seamless transactions and customer satisfaction.
  • Product Knowledge: Demonstrate a mastery of all Rebag products and services, staying up-to-date with industry trends and best practices.
  • CRM Management: Proactively update the CRM system to ensure accurate customer information and build stronger relationships.
  • Store Operations: Ensure opening and closing procedures are followed to standards, and assist with required tasks to ensure all transactions are properly processed.
Requirements
  • Team Player: Collaborate with cross-functional teams, possessing strong organization, prioritization, and time management skills.
  • Industry Knowledge: Enthusiastic and passionate about the changes in the resale industry, with a passion for fashion and sustainability.
  • Technical Skills: Tech-savvy, with the ability to work across multiple systems.
  • Leadership: Self-starter, ambitious, and willing to achieve goals set forth, with a desire to be best-in-class in all aspects.
  • Communication: Comfortable standing on your feet for long periods, with excellent communication and presentation skills.
  • Availability: Ability to work weekends and evenings, with a flexible schedule.
  • Physical Demands: Able to lift a maximum of 40 lbs based on the needs of the role.
  • Eligibility: Legal right to work in the United States.