Customer Service Representative
2 months ago
We are seeking a highly motivated and experienced Sales and Service Professional to join our team at HOJ Innovations. As a Customer Service Representative, you will play a critical role in developing and maintaining customer relationships, selling material handling equipment, and providing exceptional service to our clients.
Key Responsibilities- Pursue new business opportunities and develop key existing accounts by visiting customer facilities or contacting them by phone.
- Promote and sell Planned Maintenance (PM) contracts on a variety of industrial and warehouse equipment.
- Act as a primary customer contact for all product support needs, working directly with service managers, technicians, and parts staff.
- Provide quotes for service agreements on a range of industrial and warehouse equipment, including forklifts, overhead cranes, and automated conveyor systems.
- Answer customer questions regarding operation safety issues and maintenance intervals.
- Investigate and resolve customer problems with orders placed and warranty issues.
- Follow up with customers after maintenance and completed repairs to increase customer satisfaction and retention.
- Generate leads for service or equipment/device upgrades.
- Promote service and product features to customers, quote prices and credit terms, and prepare sales orders for orders obtained.
- Track equipment orders sold for potential preventative maintenance, service, or aftermarket sales.
- Work with salespeople, operations managers, and service technicians regarding PM issues (questions on pricing, problems, etc.).
- Submit weekly activity/call reports concerning customer-related activities for quotes, orders, new business, and problems concerning customer/vendor relationships.
- Monitor delinquent PMs and assist with problem accounts.
- Consult and problem-solve to enhance the Company's position in existing and target accounts.
- Implement strategic sales plans to accommodate corporate goals.
- Assist with warranty issues by submitting, tracking, and closing claims to ensure both customer and company needs are being met.
- High School Diploma/GED
- 3-4 years progressively related experience in industrial equipment sales preferred
- Demonstrated expertise in industrial sales/customer service capacity
- Strong organizational, communication, interpersonal, and customer relation skills
- Able to operate equipment for demonstration purposes
- Able to handle a variety of situations encountered during sales process
- Intermediate computer skills in MS Office and Outlook required
- Analytical/mathematics skills are essential
- Capable of handling multiple priorities and tasks
- Basic mechanical understanding of material handling equipment and the ability to identify by sight and by name the parts of an industry-related piece of equipment
- Must be a self-starter with good time management, planning, and organizational skills with a commitment to detail
- Positive attitude and ability to comply with company policies and procedures
- Consistently maintain the highest standards in serving the customer's needs, including but not limited to, handling customer issues and complaints
- Maintain and strengthen customer relationships by acting professionally and as a representation of the company values
- Must have a valid driver's license with a good driving record
- Must have U.S. Work Authorization
- Must be able to pass background checks and random drug screenings
- Competitive base salary
- Comprehensive total compensation program profit-sharing bonuses
- Paid Holidays and Paid Time Off
- Excellent insurance benefits including medical, dental, vision, life, and short-term disability
- Generous employer dollar match to HSA and 401k Retirement Accounts
- Dedicated to a military-friendly environment (Veterans are highly encouraged to apply)
- Company-wide commitment to promoting a strong work-life balance
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