Technical Support Specialist for Building Automation Systems
4 weeks ago
About the Role:
We are seeking a highly skilled Technical Support Specialist to join our team at Trane Technologies. As a Technical Support Specialist, you will play a critical role in providing technical expertise and support to our customers and internal stakeholders. Your primary responsibility will be to assist with the sale, installation, and service/troubleshooting of Trane Building Automation Systems and HVAC Equipment Controls.
Key Responsibilities:
- Provide phone, email, and on-site product and technical support to Trane's technicians and account managers.
- Assist with product development through use case analysis and ad hoc testing efforts.
- Develop information for the product knowledge database, to be used by other support and field personnel.
- Author Product Defects and work with internal stakeholders to prioritize fixes.
- Support callers with technical problem solving of building automation systems and HVAC controls.
Requirements:
- Bachelor's degree in Electrical Engineering, Mechanical Engineer, or closely-related technical field.
- Minimum of 5+ years of directly applicable HVAC/automation experience.
- 5+ years working with or troubleshooting building automation protocols is required (BACnet, Lon, Modbus).
- Experience with YABE, Wireshark, and other comm troubleshooting tools.
- Experience with IP Networking preferred.
- Excellent verbal and written communication skills.
- Ability to meet short- and long-term deadlines.
- Ability to work both autonomously and in a team environment.
What We Offer:
- Competitive compensation package.
- Comprehensive benefits and programs that help our employees thrive in both their professional and personal lives.
- Opportunities for professional growth and development.
About Trane Technologies:
We are a leading global provider of heating, ventilation, and air conditioning (HVAC) systems and services. Our mission is to challenge what's possible for a sustainable world. We are committed to delivering innovative solutions that meet the evolving needs of our customers and the environment.
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Saint Paul, Minnesota, United States Trane Technologies Full timeJoin Our Team as a Technical Support SpecialistAt Trane Technologies, we're committed to creating comfortable, sustainable, and efficient environments. As a Technical Support Specialist, you'll play a crucial role in ensuring our customers receive world-class products and services. Your expertise in building automation systems and HVAC controls will help us...
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