Customer Support Specialist

1 week ago


San Antonio, Texas, United States Davis Law Firm Full time
Job Overview

Position Summary: The Customer Support Specialist plays a crucial role in the Client Contact Center, tasked with managing and documenting incoming calls directed to the firm. This position also encompasses responsibilities as a part-time front desk representative, serving as the initial point of contact for all visitors. The front desk representative is responsible for answering and redirecting calls while meticulously maintaining records of all guests and calls received.

Reporting Structure: Reports to the Client Services Manager

Department: Client Services Center

Supervisory Duties: None

Key Responsibilities:

  • Promptly responds to all incoming communications.
  • Identifies callers and directs them to the appropriate personnel.
  • Records preliminary statements from prospective clients, determining if their inquiries pertain to motor vehicle accidents or personal injury cases.
  • Documents notes for each interaction in the Case Management Software (Filevine).
  • Follows up with potential clients.
  • Confirms and establishes profiles for clients within the Case Management Software (Filevine).
  • Greets visitors warmly, addressing any inquiries or escalating as necessary.
  • Manages calendars and schedules conference room bookings.
  • Ensures the reception area and communal spaces are maintained in a clean and orderly fashion.
  • Handles deliveries, documenting and notifying the relevant staff about mail or packages.
  • Identifies guests or callers and follows established procedures to notify the appropriate personnel.

Essential Skills and Qualifications:

  • Exceptional communication and customer service abilities.
  • Strong organizational skills with a keen attention to detail.
  • Ability to adhere to and remember procedures with a high degree of accuracy.
  • Capable of thriving in a fast-paced environment.
  • Proficient in multitasking and prioritizing responsibilities.
  • Demonstrates a professional demeanor and appearance.
  • Bilingual candidates are preferred.

Education and Experience Requirements:

  • Familiarity with office equipment such as computers, telephones, and printers.
  • Prior experience in a call center or reception role is preferred.
  • Experience in the legal sector or a related field is advantageous.

Physical Demands:

  • This role involves sedentary work, requiring prolonged periods of sitting or standing at a desk while using a computer.


  • San Antonio, Texas, United States Aegis Security Solutions Full time

    Job OverviewPosition: Technical Support & Sales SpecialistAegis Security Solutions is in search of a dedicated Technical Support/Sales Specialist. The main responsibility of this role is to address and resolve inquiries from both clients and field technicians regarding operational and programming issues. This includes managing uploads and downloads of...


  • San Antonio, Texas, United States Army & Air Force Exchange Service Full time

    Join Our Team as a Customer Support Specialist As a vital member of our team, you will leverage your knowledge in the Electronics sector to assist customers in improving their everyday experiences with advanced digital gadgets. Your Role: Guide customers through the latest technological innovations. Enhance the shopping experience by providing expert advice...


  • San Antonio, Texas, United States Randstad North America, Inc. Full time

    Join Our Team as a Customer Support Specialist We are seeking dedicated individuals who excel in providing exceptional customer service over the phone. As a vital part of our team, you will assist clients with inquiries related to their financial accounts. Key Responsibilities: Deliver outstanding support to customers through effective communication....


  • San Antonio, Texas, United States Randstad Full time

    Immediate Opportunity for Customer Support SpecialistsAre you skilled in communicating with clients over the phone? Do you possess fundamental computer abilities? Are you a dependable individual? If this aligns with your skills, please review the details below.Position: Inbound Customer Support SpecialistSchedule: Monday to Friday, No WeekendsCompensation:...


  • San Antonio, Texas, United States Randstad Full time

    Immediate Opening for Customer Support SpecialistsAre you adept at communicating over the phone with clients? Do you possess fundamental computer skills? Are you a dependable employee? Review the job details below and see if it aligns with your career aspirations.Position: Inbound Customer Support SpecialistSchedule: Monday - Friday, NO WEEKENDSTraining...


  • San Antonio, Texas, United States Firstmark Credit Union Full time

    The Customer Support Specialist plays a crucial role in providing outstanding service through phone or video interactions in a dynamic environment, ensuring member satisfaction while managing account transactions and updates. Key Responsibilities:Manage incoming calls and address inquiries with efficiency and precision.Adhere to verification protocols for...


  • San Antonio, Texas, United States Randstad Full time

    Immediate Opening for Customer Support SpecialistsAre you skilled in assisting customers over the phone? Do you possess fundamental computer skills? Are you a dependable individual? If so, review the details below to see if this opportunity aligns with your career goals.Position: Inbound Customer Service RepresentativeSchedule: Monday - Friday, NO...


  • San Antonio, Texas, United States Trutela Insurance, LLC Full time

    Job OverviewWe are seeking an enthusiastic individual dedicated to delivering outstanding customer support to our clients and policyholders. As an Insurance Customer Support Specialist, your role will involve demonstrating the benefits of our services by generating insurance quotes and offering coverage recommendations.You will also be responsible for...


  • San Antonio, Texas, United States Trutela Insurance, LLC Full time

    Job OverviewWe are seeking a dedicated individual who is enthusiastic about delivering outstanding customer support to our clients and policyholders. As an Insurance Customer Support Specialist, you will demonstrate the benefits of our services by generating insurance quotes and offering coverage recommendations. Your role will also involve providing...


  • San Antonio, Texas, United States Total Quality Logistics Full time

    Position Overview:As a Bilingual Customer Support Specialist, you will play a crucial role in delivering exceptional service to our transportation partners. Your primary responsibility will be to collaborate with a dedicated Customer Service team, handling inquiries and resolving issues for our valued carriers.Benefits:Starting compensation at...


  • San Antonio, Texas, United States IBC Insurance Agency Ltd Full time

    Job OverviewIf you are a dedicated and empathetic individual who enjoys assisting others, consider joining our team at IBC Insurance Agency Ltd. We are currently seeking a skilled Insurance Customer Support Specialist for personal lines insurance to enhance our service delivery (In-office). Our agency is recognized for its exceptional insurance solutions and...


  • San Antonio, Texas, United States Propel Financial Services Full time

    Job OverviewPropel Financial Services specializes in providing financial solutions, particularly focusing on property tax loans and commercial financing. Our commitment to excellence has positioned us as a leading provider in the industry.Role SummaryThe Bilingual Customer Support Specialist serves as the primary point of contact for our clients, fostering...


  • San Antonio, Texas, United States AvalonBay Communities Full time

    OverviewAvalonBay Communities, Inc. is a leading equity REIT with a proven history of developing, redeveloping, acquiring, and managing exceptional apartment communities across prime U.S. markets. Our commitment to delivering substantial, risk-adjusted returns to our shareholders is unwavering.At AvalonBay, we are driven by a shared purpose: to create a...


  • San Antonio, Texas, United States IBC Insurance Agency Ltd Full time

    Job OverviewIf you are a dedicated individual with a passion for assisting clients, consider this opportunity at IBC Insurance Agency Ltd. We are seeking a talented Personal Lines Insurance Customer Service Specialist to enhance our customer support team (In-office). Our agency is renowned for delivering exceptional insurance solutions and unparalleled...


  • San Antonio, Texas, United States Inkspirenize Full time

    Job OverviewPosition: Call Center RepresentativeLocation: RemoteEmployment Type: Full-timeDepartment: Customer SupportPosition Summary:As a Call Center Representative at Inkspirenize, you will serve as the initial contact for our clientele. Your main duty will be to manage both incoming and outgoing communications, delivering outstanding customer support,...


  • San Antonio, Texas, United States TengoInternet Full time

    Position OverviewAre you eager to embark on a career in the IT sector with a company that values growth and development?Role: Technical Support RepresentativeA well-established company with over 20 years in the industry is expanding its workforce and is looking for part-time Technical Support Representatives to join a values-driven team.This role offers a...


  • San Antonio, Texas, United States Inkspirenize Full time

    Job OverviewPosition: Call Center RepresentativeLocation: RemoteEmployment Type: Full-timeDepartment: Customer ServiceRole Summary:As a Call Center Representative at Inkspirenize, you will serve as the initial point of contact for our clientele. Your main duty will be to manage both incoming and outgoing calls, delivering outstanding customer support,...


  • San Antonio, Texas, United States Valero Energy Corporation Full time

    Position Overview:Valero Energy Corporation is seeking a dedicated Customer Resolution Associate to enhance our Customer Support Services.Key Responsibilities:This role is pivotal in delivering timely and professional assistance to a diverse clientele, ensuring their needs are met effectively.Essential Functions:1. Provide exceptional customer service to a...


  • San Antonio, Texas, United States Valero Energy Corporation Full time

    Position Overview:Valero Energy Corporation is seeking a dedicated Customer Resolution Associate to enhance our Customer Support Services.Key Responsibilities:This role is essential in delivering timely and professional assistance to a diverse clientele within the wholesale sector. The ideal candidate will:Provide exceptional service to ensure customer...


  • San Antonio, Texas, United States TengoInternet Full time

    Position OverviewAre you eager to embark on a career path within the IT sector? We are currently seeking a part-time Technical Assistance Representative to join our expanding team.This role is situated within a reputable company that has been in operation for over 20 years, dedicated to providing exceptional service in a values-driven...