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Member Services Representative

1 month ago

Harrison, New Jersey, United States Red Bull Full time
Job Title: Member Services Executive

At Red Bull, we're committed to delivering exceptional experiences to our fans. As a Member Services Executive, you'll play a crucial role in driving revenue growth and enhancing the fan experience.

About the Role:

The Member Services Executive is responsible for managing a portfolio of existing season ticket holders, with a focus on renewals, referrals, add-ons, groups, and upgrades. You'll provide world-class service, build strong relationships with accounts, and deliver customized communications, events, and benefits to our Red Members.

Key Responsibilities:
  • Upsell and renew a personal portfolio of Red Bulls' Red Members
  • Provide a positive customer experience by building long-lasting relationships and exceeding expectations
  • Help coordinate annual Red Member events, gifting, renewal campaigns, relocation events, and fence-sitter programs
  • Liaise between departments to ensure all Red Members' expectations are met
Requirements:
  • Minimum of 2 years' experience in customer service, hospitality, loyalty marketing, event management, and/or sales
  • Planning and project management skills
  • Excellent written and verbal communication skills
  • Team player in a fast-paced environment
  • Proficient in Microsoft Office
  • Comfort and experience working with various levels of staff and management
  • Work varying schedules, including all Red Bulls home matches, some nights & weekends
  • Travel 0-10%