Client Service Representative

2 months ago

Harrison, United States Heartland Veterinary Partners LLC Full time
Job Description

Practice:

Harrison Animal Hospital takes great pride in being a part of this community and working closely with our clients and their pets.

 

Our veterinary team take a hands-on approach to veterinary medicine – we’re down to earth and practical but with all the technology and skill required for a state-of-the-art practice.

Position Purpose:

Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Credentialed Technician Competencies:
  • Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
  • Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner.  Quickly incorporating feedback to ensure positive results.  Sharing ideas and being open to other’s ideas.
  • Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
  • Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
  • Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
  • Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
Essential Responsibilities:
  • Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
  • Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
  • Processes cash, checks, charge card payments and credit account payments.
  • Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
  • Assists in the updating of client/patient files, as needed.
  • Prepares and sends client correspondence.
  • Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
  • Performs a backup of the computer system on a regular basis, as directed.
  • Performs and oversees the performance of posting daily business.
  • Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
  • Answers incoming telephone calls applying proper telephone etiquette.
  • Presents clients with medications, instructions, new client kits and any other take home items.
  • Handles emergency situations with great care, patience, and following established clinic policies and procedures.
  • Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Requirements/Qualifications:
  • Ability to work on weekends as required
  • High school diploma or equivalent
  • Previous veterinary experience preferred
  • Client satisfaction references preferred
  • Practices OSHA safety techniques including proper PPE
Benefits Offered:
  • Paid time off
  • Health insurance; dental insurance; vision insurance
  • Retirement benefits or accounts
  • Bonus incentive
  • Flexible work schedules
  • Career and professional development
  • Employee Assistance Program
  • Employee Referral Program

 

Benefits offered may vary depending on full or part time employment status according to company policy. 

Pay Range:USD $15.00 - USD $16.00 /Hr.

  • Client Service Representative

    2 months ago

    Harrison, United States Heartland Veterinary Partners LLC Full time

    Practice: Harrison Animal Hospital takes great pride in being a part of this community and working closely with our clients and their pets. Our veterinary team take a hands-on approach to veterinary medicine – we’re down to earth and practical but with all the technology and skill required for a state-of-the-art practice. Position Purpose:...

  • Client Service Representative

    2 months ago

    Harrison, United States Heartland Veterinary Partners LLC Full time

    Practice: Harrison Animal Hospital takes great pride in being a part of this community and working closely with our clients and their pets. Our veterinary team take a hands-on approach to veterinary medicine – we’re down to earth and practical but with all the technology and skill required for a state-of-the-art practice. Position Purpose: Reporting...

  • Client Service Representative

    2 months ago

    Harrison, OH, United States Heartland Veterinary Partners LLC Full time

    Practice: Harrison Animal Hospital takes great pride in being a part of this community and working closely with our clients and their pets. Our veterinary team take a hands-on approach to veterinary medicine – we’re down to earth and practical but with all the technology and skill required for a state-of-the-art practice. Position Purpose: Reporting...

  • Client Service Representative

    2 months ago

    Harrison, OH, United States Heartland Veterinary Partners LLC Full time

    Practice: Harrison Animal Hospital takes great pride in being a part of this community and working closely with our clients and their pets. Our veterinary team take a hands-on approach to veterinary medicine – we’re down to earth and practical but with all the technology and skill required for a state-of-the-art practice. Position Purpose: Reporting...

  • Customer Service Representative

    1 month ago

    Harrison, Ohio, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's Pizza LLC, we're looking for a skilled Customer Service Representative to join our team. As a key member of our front-of-house team, you'll be responsible for providing exceptional customer experiences, taking orders with precision, and maintaining a clean and welcoming store environment.Key Responsibilities:Greet...

  • Customer Service Representative

    4 weeks ago

    Harrison, Ohio, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's Pizza LLC, we're looking for a talented individual to join our team as a Customer Service Representative. As a key member of our front-of-house team, you'll be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet customers and provide...

  • Customer Service Representative II

    3 weeks ago

    Harrison, New York, United States ConsultNet Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative II to join our team at ConsultNet. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Train school district clerical personnel on data processing applications and...

  • Customer Service Representative II

    4 weeks ago

    Harrison, New York, United States ConsultNet Full time

    Job SummaryAs a Customer Service Representative II at ConsultNet, you will play a crucial role in providing technical support to our clients. Your primary responsibilities will include training school district clerical personnel on data processing applications, providing information to user districts, and resolving basic data application problems. You will...

  • Customer Service Representative

    4 weeks ago

    Harrison, New York, United States Providential Marketing Inc. Full time

    Job DescriptionWe are seeking a highly motivated and enthusiastic individual to join our entry-level customer service team at Providential Marketing Inc. As a Customer Service Representative, you will be responsible for building and maintaining relationships with customers, assisting with all aspects of service, and identifying opportunities to increase...

  • Client Associate

    4 weeks ago

    Harrison, New York, United States IMA Financial Group Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Client Associate to join our team at IMA Financial Group. As a Client Associate, you will play a critical role in supporting our Client Managers and Client Executives in delivering exceptional service to our clients.Key ResponsibilitiesAssist Client Managers and Client Executives in...

  • Field Service Representative

    4 weeks ago

    Harrison, MT, United States DIRECTV Full time

    Job Summary: We are seeking a highly skilled Field Service Representative to join our team at DIRECTV. As a Field Service Representative, you will be responsible for installing and repairing equipment, providing exceptional customer service, and promoting DIRECTV as a premier service provider.Key Responsibilities:Install and repair equipment at customer...

  • Patient Service Representative

    7 months ago

    West Harrison, United States Summit Health Inc Full time

    Essential Job functions:Responsible for greeting patients/family, scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures. Ensure appropriate action was taken in a timely manner. Answer the telephone promptly and dea Patient, Representative, Customer Service, Service, Nurse Manager, Retail, Healthcare, Scheduling

  • Customer Service Representative

    2 months ago

    West Harrison, United States U-Haul Full time

    Compensation Range: $15.00 to $22.00 Hourly Location: 1 Virginia Rd, White Plains, New York 10603 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team...

  • Commercial Insurance Client Manager

    4 weeks ago

    Harrison, New York, United States York International Corporation Full time

    We are seeking a highly skilled Commercial Insurance Client Manager to join our team at York International Insurance Agency. The ideal candidate will have over 2 years of experience in Property & Casualty Insurance, with a strong understanding of commercial lines and account management.Responsibilities:Manage day-to-day account relationships with clients,...

  • Branch Banking

    2 days ago

    Harrison, United States Flagstar Bank Full time

    The Branch Banking Client Consultant II provides best in class experience by resolving concerns and providing various product details that focus on meeting the financial needs of our clients. Focuses on client management, client retention, and introductions to key bank partners (Mortgage, Business Banking) to ensure our clients have access to experts who can...

  • Customer Experience Representative

    3 weeks ago

    Harrison, Ohio, United States United Dairy Farmers Full time

    Customer Experience Representative at United Dairy FarmersAs a Customer Experience Representative, you will be responsible for creating a welcoming atmosphere for our guests. Your duties will include:Greeting guests with a warm and authentic helloEnsuring the store is prepared and ready for guests at all timesAnticipating the needs of guests and providing...

  • Customer Service Representative

    4 weeks ago

    Harrison, United States Freddy's Frozen Custard & Steakburgers Full time

    Job Summary:We are seeking a friendly and service-oriented Cashier to join our team at Freddy's Frozen Custard & Steakburgers. As a Cashier, you will be responsible for providing excellent customer service, operating cash registers, and maintaining a clean and safe facility.Responsibilities:Operate cash registers and handle customer transactions...

  • Customer Service Associate

    4 weeks ago

    Harrison, Ohio, United States Family Dollar Full time

    Customer Service Representative at Family DollarWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Family Dollar. As a key member of our store team, you will be responsible for providing exceptional service to our customers, ensuring a positive shopping experience, and contributing to...

  • Customer Service Associate

    1 month ago

    Harrison, Tennessee, United States Family Dollar Full time

    Customer Service RepresentativeAt Family Dollar, we're committed to providing exceptional customer service. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the best possible experience.Key Responsibilities:Provide top-notch customer service, responding to customer inquiries and resolving issues in a timely and...

  • Customer Service Representative

    4 weeks ago

    Harrison, Ohio, United States Five Guys Full time

    Join the Five Guys Family!As a member of our crew, you'll have the opportunity to work in a fast-paced, fun environment where you'll be trained on all restaurant duties, including cooking, cleaning, and interacting with our guests. Our commitment to customer service, cleanliness, and serving fresh, quality food sets us apart from the rest. We're looking for...