Developer Support Engineer

1 week ago


Boston, Massachusetts, United States InterSystems Full time
About the Role

We are seeking a talented Developer Support Engineer to join our Worldwide Response Center at InterSystems. As a Developer Support Engineer, you will play a crucial role in providing technical assistance and support to our customers worldwide.

Key Responsibilities
  • Offer expert technical support to developers globally, assisting with issues related to software configuration, deployment, integration, development, performance, and scalability.
  • Use our source code (C/C++ and other languages) as a research tool for diagnosing and resolving reported issues.
  • Collaborate closely with developers to troubleshoot code, optimize performance, and ensure seamless integration with InterSystems products.
  • Serve as a liaison between customer developers and InterSystems product and development teams, advocating for customer needs and driving resolution of escalated technical issues.
Requirements
  • Customer-focused mindset with a passion for delivering exceptional service and support.
  • Strong problem-solving skills with the ability to analyze complex technical problems and provide effective solutions.
  • Excellent communication skills, with the ability to articulate technical concepts clearly and concisely.
  • Bachelor's degree in Computer Science, Computer Engineering, or related field.
  • Experience (3+ years) in software development with a strong focus on C/C++ programming and systems-level programming.
  • Proficiency in kernel-level programming concepts and techniques, especially with process handling, system calls, memory management, and storage devices.
  • Solid understanding of operating system internals, particularly Unix/Linux and Windows.
  • Experience with debugging tools and techniques for troubleshooting low-level software and kernel-related issues.
Extra Credit Qualifications
  • Familiarity with InterSystems technologies such as InterSystems IRIS, Cache, or HealthShare.
  • Previous experience working in a technical support or customer-facing role.
  • Knowledge of healthcare data standards and protocols (e.g., HL7, FHIR).
  • Experience in containerization technologies such as Docker and Kubernetes.


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