Retail Customer Experience Coordinator

3 weeks ago


Fort Wayne, Indiana, United States TJX Companies, Inc. Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our store team, you will be responsible for promoting an exceptional customer experience, leading by example, and ensuring a positive and engaging environment for our customers and associates.

Key Responsibilities
  • Customer Experience: Create a positive and personalized experience for all customers, ensuring prompt and courteous service, and promoting loyalty programs.
  • Team Leadership: Lead and motivate a team of associates, providing guidance, training, and coaching to ensure excellent customer service and store operations.
  • Store Operations: Oversee store operations, including assigning registers, supporting POS coverage, and coordinating breaks for associates.
  • Communication: Effectively communicate with management and associates, providing progress updates and addressing priorities.
  • Training and Development: Partner with management to identify training needs and develop strategies to increase associate effectiveness.
Requirements
  • Availability: Available to work a flexible schedule, including nights and weekends.
  • Merchandising Techniques: Strong understanding of merchandising techniques and ability to apply them effectively.
  • Communication and Organizational Skills: Excellent communication and organizational skills, with attention to detail and ability to multitask.
  • Leadership Experience: 1 year retail experience and 6 months of leadership experience.
Benefits

We offer a competitive benefits package, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses, and more.

At TJ Maxx, we value diversity and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all associates. We are an equal opportunity employer and welcome applications from diverse candidates.



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