Customer Service Specialist

1 week ago


Atlanta, Georgia, United States West Point Optical LLC Full time
Job Overview

Company: West Point Optical LLC

West Point Optical LLC operates as a franchisee with numerous locations across various states. The Call Center serves as a vital support system for all branches, ensuring a seamless experience for our customers.

Position: Patient Call Center Representative

Reports To: Call Center Manager

FLSA Status: Hourly; Non-Exempt

General Purpose:

The primary responsibility of the Patient Call Center Representative is to manage incoming calls from clients, addressing their orders, inquiries, and concerns, while providing exceptional service and support.

Key Responsibilities:

  • Respond to incoming calls and emails promptly.
  • Schedule appointments for patients efficiently.
  • Assist patients with inquiries via phone and email.
  • Notify clients when their orders are ready for collection.
  • Handle and resolve patient complaints effectively.
  • Provide relevant eye healthcare information to patients.
  • Verify patient insurance eligibility as needed.
  • Input new customer data into the system accurately.
  • Update existing customer records as required.
  • Identify and escalate priority issues to the appropriate personnel.
  • Route calls to the correct resources to ensure timely assistance.
  • Conduct follow-up calls to guarantee customer satisfaction.
  • Document all call interactions according to established procedures.
  • Maintain comprehensive call logs and generate reports.

Qualifications:

  • High school diploma or equivalent required.
  • Proficiency in relevant computer applications is essential.
  • Strong command of required languages.
  • Familiarity with customer service principles and practices.
  • Understanding of call center technology and telephony.
  • Experience in a call center, healthcare, or customer service setting is preferred.
  • Excellent data entry and typing skills.
  • Knowledge of administrative and clerical processes.

Essential Skills:

  • Effective verbal and written communication abilities.
  • Strong listening skills.
  • Analytical and problem-solving capabilities.
  • Customer service orientation.
  • Organizational and multitasking skills.
  • Attention to detail and adaptability.
  • Ability to work collaboratively within a team.

Job Type: Full-time

Required Experience:

  • Minimum of 3 years in a call center environment.


  • Atlanta, Georgia, United States ORTHOATLANTA, LLC Full time

    Customer Service Specialist We are seeking a dedicated Customer Service Specialist to enhance our operations at ORTHOATLANTA, LLC. The successful candidate will manage a multi-line phone system, coordinate appointments, and ensure calls are routed appropriately. This role involves welcoming clients, addressing their questions, and inputting new patient...


  • Atlanta, Georgia, United States ORTHOATLANTA, LLC Full time

    Customer Service Specialist We are seeking a dedicated Customer Service Specialist to enhance our operations at ORTHOATLANTA, LLC. The successful candidate will be tasked with managing a multi-line phone system, coordinating appointments, and efficiently routing calls. This role involves welcoming clients, addressing their questions, and inputting new...


  • Atlanta, Georgia, United States ORTHOATLANTA, LLC Full time

    Customer Service Specialist We are seeking a dedicated Customer Service Specialist to enhance our operations at ORTHOATLANTA, LLC. The successful candidate will be tasked with managing a multi-line phone system, organizing appointments, and efficiently routing calls. This role involves welcoming clients, addressing their questions, and inputting new patient...


  • Atlanta, Georgia, United States ORTHOATLANTA, LLC Full time

    Customer Service Specialist We are seeking a dedicated Customer Service Specialist to enhance our operations at ORTHOATLANTA, LLC. The successful candidate will be tasked with managing a multi-line phone system, coordinating appointments, and efficiently routing calls. This role involves welcoming clients, addressing their questions, and accurately inputting...


  • Atlanta, Georgia, United States ORTHOATLANTA, LLC Full time

    Customer Service Specialist We are seeking a dedicated Customer Service Specialist to enhance our operations at ORTHOATLANTA, LLC. The successful candidate will be tasked with managing a multi-line phone system, coordinating appointments, and efficiently routing calls. This role involves welcoming clients, addressing their questions, and inputting new...


  • Atlanta, Georgia, United States ORTHOATLANTA, LLC Full time

    Customer Service Specialist We are seeking a dedicated Customer Service Specialist to enhance our operations at ORTHOATLANTA, LLC. The successful candidate will be tasked with managing a multi-line phone system, coordinating appointments, and efficiently routing calls. This role involves welcoming clients, addressing their questions, and inputting new...


  • Atlanta, Georgia, United States Melnor Full time

    Position: Customer Service Specialist - Consumer Division Location: Winchester, VA Job Id: 197 # of Openings: 1 Job Title:Customer Service Specialist-Commercial Division Department :Customer Service Classification :Full Time, Non-Exempt Location :Winchester, VA Melnor, Inc. is a rapidly growing leading supplier of high-quality Lawn and Garden products....


  • Atlanta, Georgia, United States Mailmyseafood Full time

    Position title Customer Service Specialist Description At Mail My Seafood, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when skilled people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire....


  • Atlanta, Georgia, United States OrthoAtlanta Full time

    Job TypeFull-timePosition OverviewThe Customer Service Specialist will efficiently manage a multi-line phone system, coordinating appointments and ensuring calls are directed promptly to the appropriate personnel. This role involves welcoming clients, addressing inquiries, routing calls, and providing necessary guidance. Additionally, the Customer Service...


  • Atlanta, Georgia, United States Fresh Form Draft Full time

    Customer Service SpecialistDepartment: Fresh Form Draft Employment Type: Full Time Location: Remote Compensation: $ $28.00 / hour Overview Welcome to Fresh Form Draft, a dynamic marketing agency dedicated to enhancing the visibility of our clients. Our team consists of enthusiastic and innovative professionals committed to driving success for our partners....


  • Atlanta, Georgia, United States The Rivers Organization Full time

    Exciting Opportunity for Benefits Customer Service SpecialistA well-established organization is actively looking for dedicated and enthusiastic candidates to fill the role of Benefits Customer Service Specialist. This full-time remote position provides comprehensive training, competitive compensation, and a nurturing work environment. If you excel in...


  • Atlanta, Georgia, United States US Fertility, LLC Full time

    Join Our Team: Healthcare Customer Service SpecialistAre you committed to enhancing patient experiences? US Fertility, LLC is looking for a compassionate Healthcare Customer Service Specialist to become part of our dedicated team.Key Responsibilities:Oversee patient records and ensure accurate updates of personal detailsEnhance patient satisfaction and...


  • Atlanta, Georgia, United States MIKE REZI NISSAN ATLANTA Full time

    At Mike Rezi Nissan Atlanta, we are dedicated to fostering lasting relationships with our customers. Our staff is the core of our dealership, and we understand that satisfied employees lead to satisfied customers. We recognize and reward those who demonstrate dedication and enthusiasm in their roles. Each team member at Mike Rezi Nissan plays an essential...


  • Atlanta, Georgia, United States Mike Rezi Nissan Atlanta Full time

    Job OverviewAt Mike Rezi Nissan Atlanta, we are dedicated to ensuring every client becomes a lifelong patron. Our personnel are the essence of our dealership, and we firmly believe that satisfied employees lead to satisfied customers. We recognize and reward those who are committed to hard work and maintaining motivation. Each member of our team plays a...


  • Atlanta, Georgia, United States Lash Primp LLC Full time

    Job Overview Company Background: Lash Primp Supply Store is a leading provider of premium eyelash extension products, catering to estheticians and beauty professionals. Our commitment to delivering top-notch lash supplies empowers beauty experts to achieve remarkable results for their clientele. Position Summary: Are you enthusiastic about the beauty sector?...

  • To-Go Specialist

    5 days ago


    Atlanta, Georgia, United States JACKMONT HOSPITALITY INC Full time

    Job SummaryAt Jackmont Hospitality Inc., we are seeking a highly skilled To-Go Specialist to join our team. As a To-Go Specialist, you will play a critical role in ensuring the delivery of exceptional customer service and convenience to our guests.Key ResponsibilitiesOrder Taking and PreparationTake orders over the phone and in person, ensuring accuracy and...

  • To-Go Specialist

    2 days ago


    Atlanta, Georgia, United States Jackmont Hospitality Full time

    Job SummaryWe are seeking a highly skilled To-Go Specialist to join our team at Jackmont Hospitality. As a To-Go Specialist, you will play a critical role in ensuring the delivery of exceptional customer service and quality food to our guests.Key ResponsibilitiesOrder Taking and FulfillmentTake orders over the phone and in person, ensuring accuracy and...


  • Atlanta, Georgia, United States Tlsmotorworks Full time

    Company OverviewTLS Motorworks is a locally owned and operated automotive service center dedicated to providing exceptional vehicle maintenance and repair services. We prioritize a supportive work environment, work-life balance, and ongoing professional development for our team members.Position SummaryWe are seeking a proactive and detail-oriented Automotive...


  • Atlanta, Georgia, United States Atlantaoralsurgery Full time

    Job OverviewWe are looking for a compassionate and skilled Healthcare Customer Service Specialist to become a vital part of our surgical dental practice. This full-time role is designed to provide a balanced work-life experience, ensuring no evening or weekend shifts are required.Key ResponsibilitiesManaging incoming calls and routing them to the appropriate...


  • Atlanta, Georgia, United States Southeastern Rheumatology Alliance Full time

    Job OverviewSoutheastern Rheumatology Alliance is on the lookout for a committed and service-focused Patient Services Representative to enhance our healthcare team. This role is centered around delivering outstanding customer service to patients and their families, ensuring seamless interactions throughout their healthcare journey.Key...