Dining Room Host

3 days ago

New Orleans LA USA, United States Live Nation Full time
Job Summary

We are seeking a highly skilled and enthusiastic Dining Room Host to join our team at House of Blues. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences and ensuring seamless service delivery.

Key Responsibilities
  • Greet guests promptly and courteously, ensuring a warm and welcoming atmosphere.
  • Manage guest flow, controlling the pace of arrivals and departures to maintain a smooth and efficient service.
  • Anticipate and respond to guest needs, providing personalized attention and ensuring their satisfaction.
  • Direct guests to their tables, ensuring a smooth and efficient seating process.
  • Estimate and quote accurate wait times for tables, maintaining transparency and setting guest expectations.
  • Lead guests to tables, place menus on tables, and wait for guests to be seated before leaving the table.
  • Market current and future shows, menu items, and retail by placing marketing literature on dining tables.
  • Properly answer guest questions regarding the menu, music hall, and artists appearing at the House.
  • Handle concert tickets and signature sheets, ensuring accurate and efficient processing.
  • Obtain production sheets for current nights, member and spouse lists, and foundation membership cards.
  • Check foundation membership cards and photo IDs, adhering to HOB dress code policy.
  • Hand out wristbands and/or opera box passes, ensuring accurate and efficient distribution.
  • Thank each guest for visiting the House, inviting them to return in a friendly and sincere manner.
  • Knowledge of House of Blues-related art, music, and history, showcasing expertise and enthusiasm.
  • Adhere to the HOB Hospitality Zone, maintaining a clean and organized environment.
  • Communicate with other support departments, ensuring seamless service delivery and guest satisfaction.
  • Communicate with door hosts, kitchen, and Foundation Room Managers to ensure proper flow and guest experience.
  • Communicate with kitchen when large parties and special event parties have been seated.
  • Maintain a clean and organized host area, ensuring a welcoming atmosphere.
  • Keep the floor in the host area free of spills, food, trash, or other obstacles.
  • Polish and clean all entry door windows throughout the shift.
  • Maintain proper par levels for kid menus, crayons, fliers, matches, toothpicks, and calendars at the host stand.
  • Maintain line of sight/atmosphere control by circulating through the work area throughout the shift.
  • Maintain House of Blues safety and sanitation standards.
  • Assist other departments as needed, demonstrating teamwork and adaptability.
Requirements
  • Appearance: Maintain a clean and professional appearance, adhering to HOB dress code policy.
  • Punctuality/Attendance: Ensure timely arrival and attendance, maintaining a high level of reliability.
  • Attitude/Teamwork: Demonstrate a positive attitude, teamwork, and a willingness to assist colleagues.
  • Opening and Closing duties: Participate in opening and closing duties, ensuring a smooth and efficient service.
  • Job Skills/Knowledge/Productivity: Possess excellent communication, problem-solving, and organizational skills, with a strong focus on productivity.
  • Adherence to Policy: Adhere to HOB policies, procedures, and standards, ensuring a high level of quality and consistency.
  • Sanitation and Safety: Maintain a clean and safe environment, adhering to HOB safety and sanitation standards.
  • Guest Satisfaction: Focus on guest satisfaction, ensuring a high level of quality and consistency in service delivery.
  • Communications: Possess excellent communication skills, with the ability to effectively communicate with guests, colleagues, and management.
  • State or County Licensee or Certification Requirement: Possess a valid state or county license or certification, as required by law.
  • Responsible Alcohol Awareness Training Certification or Equivalent: Possess a responsible alcohol awareness training certification or equivalent, as required by law.
  • High School Diploma: Possess a high school diploma or equivalent, with a strong focus on education and personal development.
  • Music Mall and Retail operations: Possess knowledge of music mall and retail operations, with a strong focus on sales and customer service.
  • Working knowledge of restaurant operations, seating procedures, guest relations, problem-solving: Possess a working knowledge of restaurant operations, seating procedures, guest relations, and problem-solving, with a strong focus on quality and consistency.
  • Entry Knowledge of: Possess entry-level knowledge of the following skills: diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills.
  • Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations: Possess the ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations.
  • Flexible Hours: Possess flexible hours, with a willingness to work varying shifts and schedules.
Preferred Qualifications
  • Point of Sales knowledge, preferably MICROS: Possess point of sales knowledge, preferably MICROS, with a strong focus on sales and customer service.
  • Previous experience handling VIP customers: Possess previous experience handling VIP customers, with a strong focus on quality and consistency.
  • Previous Customer Service/Host experience: Possess previous customer service/host experience, with a strong focus on quality and consistency.
  • Skills in interpersonal communication and teamwork: Possess skills in interpersonal communication and teamwork, with a strong focus on quality and consistency.
Physical Demands/Working Environment

The working environment is fast-paced, with extended periods of prolonged standing and working on your feet. The position requires the ability to lift or move up to 25 lbs using proper lifting techniques.

Equal Employment Opportunity

House of Blues is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from people of all backgrounds, ages, disabilities, and experiences. We are passionate about creating a workplace that is inclusive, respectful, and supportive of all employees.

We are committed to making reasonable accommodations for employees with disabilities, as required by law. If you require an accommodation to perform the essential functions of this role, please contact a Human Resources Representative to discuss your needs.

We are an equal opportunity employer and welcome applications from people of all backgrounds, ages, disabilities, and experiences. We are passionate about creating a workplace that is inclusive, respectful, and supportive of all employees.

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