Customer Service Representative

1 week ago

Madison WI USA, United States Envista Holdings Corporation Full time
Customer Care Representative

Envista Holdings Corporation is seeking a highly skilled Customer Care Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Answer customer calls related to order status and product or pricing information.
  • Meet metric standards such as monthly sales goals, conversion rates, available phone time, in-bound talk time, number of abandons and logouts, and work time-away.
  • Support the clerical functions needed for processing an accurate order or customer request into our business system.
  • Determine customer requirements and expectations in order to recommend specific products and solutions and proactively close sales over the phone.
  • Problem solve independently, yet ask for help and direction when faced with unusual or complex situations.
  • Maintain a professional, positive, and pro-active approach and consistently project the demeanor of a team member who contributes to solutions.
  • Meet customer service script parameters: use approved greeting and closure, complete the call to the customer's satisfaction and use warranty guidelines appropriately.
  • Assist the customer in understanding our policies and products. Always put the customer first.
  • Complete special projects and other business tasks as assigned by supervisor.
  • Resolve level 1 and level 2 technical issues over the phone.
Requirements:
  • 2-3 years in a customer service role.
  • High school diploma or equivalent. Associates degree is a plus.
Preferred Skills and Abilities:
  • Experience with Oracle or another CRM preferred.
  • 3+ years call center experience.
  • 2 years of inside or outside sales managing a prospect database is a plus.
  • Attention to detail and ability to prioritize.
  • Proficient in order processing, customer service and telephone skills.
  • Ability to process orders with minimal to no errors.
  • Demonstrates conflict resolution and problem-solving skills.
  • Possess a working knowledge of Microsoft Word and Excel. Types 30+ wpm.
  • Excellent written and oral communication skills. Uses proper grammar and spelling.
  • Ability to deliver on monthly sales targets.
  • Able to sit and talk on a cordless headset for extended periods.

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