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Customer Service Representative

1 month ago

Oak Lawn, Illinois, United States U-Haul Full time
Job Summary:

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our U-Haul team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the success of our business.

Responsibilities:

• Assist customers with U-Haul products and services, providing solutions to their needs and concerns.

• Use smartphone-based U-Scan technology to manage rentals and inventory, ensuring accurate and efficient processing.

• Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation of equipment.

• Clean and inspect equipment on the lot, including checking fluid levels, to ensure it is in good working condition.

• Answer questions and educate customers regarding products and services, providing expert knowledge and support.

• Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing.

• Install hitches and trailer wiring, ensuring safe and secure connections.

• Fill propane (certification offered through U-Haul upon employment), ensuring safe and efficient fueling.

• Drive a forklift (certification offered through U-Haul upon employment), ensuring safe and efficient operation.

Requirements:

• Valid driver's license and ability to maintain a good driving record.

• High school diploma or equivalent.

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Offers:

• Career stability

• Opportunities for advancement

• Mindset App Reimbursement

• Gym Reimbursement Program

• Health insurance & Prescription plans, if eligible

• Paid holidays, vacation, and sick days, if eligible

• Life insurance

• MetLaw Legal program

• MetLife auto and home insurance

• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

• 401(k) Savings Plan

• Employee Stock Ownership Plan (ESOP)

• 24-hour physician available for kids

• Dental & Vision Plans

• Business travel insurance

• You Matter EAP

• LifeLock Identity Theft Protection

• Critical Illness/Group Accident Insurance

• Dave Ramsey's SmartDollar Program

Why Join U-Haul?

U-Haul is an equal opportunity employer. We offer a supportive and inclusive work environment, opportunities for growth and development, and a range of benefits to support your physical and mental well-being. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.