Customer Service Representative

4 weeks ago


Oak Lawn, Illinois, United States U-Haul Full time
Job Summary:

U-Haul is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our service team, you will be responsible for providing exceptional customer service, ensuring that customers receive the support they need to complete their moves and rentals. This role requires a strong ability to communicate effectively, work independently, and maintain a high level of productivity in a fast-paced environment.

Responsibilities:

* Assist customers with U-Haul products and services, including rentals, equipment maintenance, and customer support.
* Use U-Scan technology to manage rentals and inventory, ensuring accurate and efficient processing of customer transactions.
* Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation of equipment.
* Clean and inspect equipment on the lot, including checking fluid levels and performing routine maintenance tasks.
* Answer customer questions and provide education on U-Haul products and services, ensuring customers have a positive experience.
* Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing of customer transactions.
* Install hitches and trailer wiring, ensuring safe and secure towing of equipment.
* Fill propane tanks and drive a forklift, performing routine maintenance tasks and ensuring safe operation of equipment.

Requirements:

* Valid driver's license and ability to maintain a good driving record.
* High school diploma or equivalent.

Work Environment:

The work involves moderate risks or discomforts, requiring special safety precautions, such as working around moving parts or machines, fumes, or irritant chemicals. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.

Physical Demands:

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 pounds, assisted or unassisted.

U-Haul is an equal opportunity employer, committed to creating a culture of health and wellness. We will not hire or re-hire individuals who use nicotine products, as part of our commitment to a healthy work environment for our team.

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