Customer Service Representative

4 weeks ago


Oak Lawn, Illinois, United States Webb Chevrolet Oak Lawn Full time
About the Role:

We are seeking a highly motivated Customer Service Representative to join our team at Webb Automotive Group. As a key member of our service department, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:
* Schedule service appointments through proactive outreach and lead management.
* Engage with customers to foster strong relationships and ensure retention.
* Collaborate with Service Advisors and Managers to meet team objectives.
* Address customer inquiries related to service tasks, directing them to Service Advisors when necessary.
* Record and monitor appointments using CRM and Microsoft Excel.
* Meet monthly and quarterly call and appointment targets while nurturing customer relationships.

Requirements:
* High School diploma or equivalent.
* Articulate verbal communication skills.
* Ability to work in a structured environment, adhering to guidelines and schedules.
* Flexibility to work evenings and Saturdays.
* Basic computer application skills.

What We Offer:
* Competitive hourly wage of $16.
* Partially company-funded Health Insurance.
* Options for Dental, Vision, and Assurity Insurance.
* Fully paid Life Insurance.
* 401(k) scheme with company match.
* Paid Vacation.
* Opportunity to be part of a family-owned and operated entity.

Why Join Us:
* Our team values and rewards your skills.
* We offer a positive and conducive working atmosphere.

At Webb Automotive Group, we are committed to providing exceptional customer service and fostering a culture of continuous learning and growth. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

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