Customer Service Representative
3 weeks ago
As a family-owned business, Webb Automotive has been a leader in the automotive industry for over 50 years, serving Illinois and Northwest Indiana. Our culture is built on embracing change, continuous education, and innovation, making us a beacon of opportunity for those seeking career growth.
Position OverviewWe are seeking an enthusiastic Customer Service Representative who is driven to provide top-notch support to our customers. The ideal candidate should possess a welcoming demeanor, proactive problem-solving skills, and a positive attitude.
Key Responsibilities- Actively schedule service appointments through proactive outbound prospecting and managing leads.
- Engage with both service and sales customers for future appointments, ensuring retention and fostering a strong connection between the service department and the client.
- Collaborate seamlessly with Service Advisors and Service Managers to meet and surpass team objectives.
- Address customer queries related to service tasks professionally, directing them to Service Advisors when necessary.
- Consistently record and monitor set appointments using CRM and Microsoft Excel.
- Commit to achieving monthly and quarterly call and appointment targets, while nurturing customer relationships.
- A High School diploma or its equivalent.
- Articulate verbal communication skills.
- Ability to conform to a structured work environment, maintaining adherence to guidelines and schedules.
- Flexibility to work during evenings and on Saturdays.
- Competency in basic computer applications.
- A competitive wage of $16 per hour.
- Partially company-funded Health Insurance.
- Options for Dental, Vision, and Assurity Insurance.
- Fully paid Life Insurance.
- 401(k) scheme with company match.
- Paid Vacation.
- A conducive and positive working atmosphere.
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