Housekeeping Operations Manager

2 weeks ago


Palm Springs, California, United States Parker Palm Springs Full time

Housekeeping Operations Manager

Job Category: Housekeeping

Job Details

Overview

The Housekeeping Operations Manager plays a pivotal role in ensuring exceptional guest experiences through effective management of housekeeping services.

Guest Service Excellence:

  • Conducts regular quality assessments to uphold high standards.
  • Analyzes guest feedback and shares insights with the team to enhance satisfaction.
  • Addresses guest concerns swiftly and effectively, ensuring a positive resolution.
  • Ensures adherence to guest service protocols by all housekeeping personnel.

Team Management:

  • Maintains ongoing communication with housekeeping supervisors throughout the day.
  • Prepares for VIP arrivals through thorough inspections.
  • Collaborates closely with the Front Desk and Engineering teams to guarantee guest satisfaction.
  • Shares relevant updates with the team, including information on in-house VIPs and policy changes.
  • Stays informed about all estate amenities and special events.
  • Fosters a positive team environment and morale among housekeeping staff.
  • Interacts professionally with other departments, providing necessary information.
  • Upholds a professional appearance at all times.
  • Adheres to all safety regulations and protocols.
  • Performs additional duties as required.

Staff Development:

  • Responsible for training housekeeping staff to ensure high performance.
  • Oversees scheduling and staffing for all department personnel.

Administrative Responsibilities:

  • Facilitates morning meetings to align team objectives.
  • Participates in relevant hotel and departmental meetings.
  • Assigns room responsibilities to Room Attendants and Housepersons.
  • Monitors timekeeping to ensure accurate payroll and billing.
  • Implements cost control measures for effective expense management.
  • Conducts inventories of linens, amenities, and supplies.
  • Collaborates with the Director of Rooms for procurement of supplies and equipment.
  • Manages purchasing, receiving, invoicing, and billing processes.

Physical Requirements:

  • Ability to lift, pull, push, and carry items exceeding 25 lbs.
  • Capability to stand, walk, and bend for extended periods.

Safety Compliance:

  • Ensures compliance with all safety standards and regulations.

Qualifications:

  • A minimum of two years of experience in a luxury hospitality setting, with at least one year in a supervisory role, or a combination of education and experience that equips the candidate with the necessary skills.
  • Fluency in English and Spanish is essential.
  • Ability to follow both written and verbal instructions accurately.


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