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Executive Housekeeping Team Lead
2 months ago
The Executive Housekeeping Team Lead will work directly with the Executive Housekeeper to ensure successful achievement of housekeeping operational goals for timeshare resort properties. This role requires a proactive leader who can partner with the team to hire, retain, and lead a large housekeeping team in a fast-paced production environment.
Key Responsibilities- Operational Excellence: Ensure quality and efficiency are delivered by the housekeeping team in line with MasterCorp standards.
- Team Leadership: Develop and maintain positive relationships with resort management clients, and lead the housekeeping team to achieve high guest satisfaction scores.
- Strategic Planning: Work with MasterCorp leaders and support teams to ensure the successful expansion of the company beyond its current 97 client sites.
- Performance Management: Conduct weekly report cards for housekeeping staff, and provide feedback to the Executive Housekeeper regarding underperforming team members.
- Inventory Management: Conduct inventory counts, determine inventory needs, and submit purchase requests.
- Quality Control: Inspect clean rooms to ensure that quality standards are met, and retrieve housekeepers to address any areas that need to be re-cleaned.
- Experience: Minimum two years of progressive responsibility as Supervisor/Lead Supervisor or other Management experience in Hotel/Resort or Timeshare industry.
- Qualifications: A proven track record of driving performance in a fast-paced production workplace while ensuring quality and efficiency standards are met or exceeded.
- Skills: Customer service and relationship focused, team building skills, proficiency in planning, organizing, scheduling, maintaining budget standards, conducting inventories, and placing purchase orders.
- Education: 3+ years of successful housekeeping management experience in a hotel and/or resort environment, or equivalent degree in Hospitality Management or related field.