Store Operations Manager
3 weeks ago
Job Summary:
We are seeking a highly skilled and experienced General Manager to lead the success of our store and team. As a General Manager, you will be responsible for setting the bar high for performance and providing the white-glove experience our customers expect.
Key Responsibilities:
- Oversee, coach, and develop all store Team Members to build new business and maintain store profitability.
- Manage overall store performance by meeting or exceeding Company performance standards, including Key Performance Indicators (KPIs).
- Lead your team to reach or exceed sales goals by extending loan or pawn products to consumers, identifying local marketing strategies, leveraging business-to-business partnership opportunities, obtaining referrals, and hosting and participating in community events.
- Supervise and maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
- Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
- Maintain a visually pleasing and professional atmosphere that aligns with the values and mission of the Company.
Requirements:
- High School Diploma or equivalent required.
- At least two years of experience and proven success in a supervisory or leadership role in retail, financial, customer service, or related industries.
- Operations experience in a leadership capacity.
- Excellent verbal and written communication skills.
- Valid and current driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
- Ability to work phone, Point of Sale, Microsoft Office, and other systems.
- Must be at least 18 years of age (19 in Alabama).
- Background check required (subject to applicable law).
What We Offer:
- A comprehensive new hire training program.
- Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development.
- Performance-based career advancement.
- Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options.
- Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
- Company-Sponsored Life and AD&D Insurance.
- Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance.
- Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment).
- Diverse Culture and Inclusive Environment.
About Us:
TitleMax is one of the nation's largest title lending companies helping thousands of people every day get the cash they need through title loans/pawns and now in select states, with personal loans.
Since our first store opened in 1998, TitleMax has expanded to over 900 locations spanning 14 states.
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