Store Operations Manager

3 weeks ago


Portland, Oregon, United States Community Choice Financial Family of Brands Full time

Job Summary:

We are seeking a highly skilled and experienced General Manager to lead the success of our store and team. As a General Manager, you will be responsible for setting the bar high for performance and providing the white-glove experience our customers expect.

Key Responsibilities:

  • Oversee, coach, and develop all store Team Members to build new business and maintain store profitability.
  • Manage overall store performance by meeting or exceeding Company performance standards, including Key Performance Indicators (KPIs).
  • Lead your team to reach or exceed sales goals by extending loan or pawn products to consumers, identifying local marketing strategies, leveraging business-to-business partnership opportunities, obtaining referrals, and hosting and participating in community events.
  • Supervise and maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
  • Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
  • Maintain a visually pleasing and professional atmosphere that aligns with the values and mission of the Company.

Requirements:

  • High School Diploma or equivalent required.
  • At least two years of experience and proven success in a supervisory or leadership role in retail, financial, customer service, or related industries.
  • Operations experience in a leadership capacity.
  • Excellent verbal and written communication skills.
  • Valid and current driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
  • Ability to work phone, Point of Sale, Microsoft Office, and other systems.
  • Must be at least 18 years of age (19 in Alabama).
  • Background check required (subject to applicable law).

What We Offer:

  • A comprehensive new hire training program.
  • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development.
  • Performance-based career advancement.
  • Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options.
  • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
  • Company-Sponsored Life and AD&D Insurance.
  • Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance.
  • Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment).
  • Diverse Culture and Inclusive Environment.

About Us:

TitleMax is one of the nation's largest title lending companies helping thousands of people every day get the cash they need through title loans/pawns and now in select states, with personal loans.

Since our first store opened in 1998, TitleMax has expanded to over 900 locations spanning 14 states.



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