PT Closing Manager
4 weeks ago
As a PT Closing Manager at Michaels Stores, you will play a critical role in delivering exceptional customer experiences and ensuring the smooth operation of our stores. Your primary responsibility will be to manage and execute front-end operations, including customer service, recovery, and team management. You will work closely with the Store Manager to achieve store goals and objectives, while maintaining a positive and respectful work environment.
Key Responsibilities:
• Manage and execute front-end operations, including customer service, recovery, and team management
• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs
• Ensure all front-end policies and procedures are followed, and achieve KPIs and team KPIs
• Plan and lead the execution of class and in-store events in accordance with Company programs
• Lead the omnichannel processes and manage and execute shrink and safety programs
• Assist with cash reconciliation and bank deposits, and assist with inventory processes
• Train, observe, and coach the customer experience team to achieve results and support Talent Development
• Serve as Manager on Duty (MOD) and interact with others in an accepting and respectful manner
Requirements:
• Retail management experience preferred
• Ability to remain standing for long periods, move throughout the store, and lift heavy boxes and access high shelves
• Physical requirements include regular bending, lifting, carrying, reaching, and stretching
What We Offer:
Michaels Stores is an Equal Opportunity Employer committed to the full inclusion of all qualified individuals. We offer a competitive compensation package, opportunities for personal and professional growth, and a positive work environment that fosters creativity and innovation. If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity.
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