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Strategic Events Coordinator

2 months ago

Remote, Oregon, United States Zendesk Full time
Event Planning Expert Wanted

About the Role

Zendesk is seeking a highly skilled Event Planning Expert to join our team. As a Strategic Events Manager, you will be responsible for planning, executing, and evaluating high-impact internal and external events, including our annual flagship conference, Zendesk Relate.

Key Responsibilities

  • Develop and implement comprehensive event strategies that align with company goals, budget, and timelines.
  • Drive event organization, venue selection, agency management, on-site experience design and coordination for internal and external events.
  • Program manage overall project with cross-functional teams, timelines, and schedules to ensure successful event delivery.
  • Agency management including defining scope, budget oversight, weekly check-ins and flagging escalations as needed.
  • Collect and analyze data to create post-event reports, assessing the success of events and providing recommendations for improvement for the event planning process, event marketing, and overall event impact.
  • Manage core program budget, ensuring cost-effectiveness and optimization of resources, working closely with the Finance and Procurement teams.
  • Identify potential risks and develop contingency plans to mitigate any issues that may arise during events.

Requirements

  • Minimum of 5 years of experience in event management, with a focus on corporate events. Experience producing events with over 1,500 attendees is preferred.
  • A strategic thinker, strong communicator, and relationship builder with a proven track record of managing events of varying scales.
  • Experience planning global events in multiple regions is preferred.
  • Exceptional verbal and written communication skills, strong attention to detail, and the ability to manage complicated and tight timelines.
  • A customer-oriented attitude, always thinking about the customer experience while planning and executing events.
  • Ability to think strategically and analytically, with strong problem-solving skills.
  • A track record of managing and reporting on event metrics and ROI, and experience using data and metrics to measure impact and determine improvements.
  • Ability to travel to global events as needed up to 20% of the time.

What We Offer

Fully Flexible

In this role, you'll work primarily remotely with the support of a dynamic and caring team. We'll provide you with the digital tools and experiences to be together–even when we're apart. Being digital first doesn't mean we're digital only. You'll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.

#Remote
#LI-JM7

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The US annualized base salary range for this position is $95,000.00-$143, This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.