Customer Service Representative
3 weeks ago
About the Role:
We are seeking a highly skilled Customer Service Representative to join our team at HomeTeam Pest Defense. As a key member of our customer-facing team, you will be responsible for providing exceptional customer experiences that drive loyalty and retention.
Key Responsibilities:
- Provide positive customer experiences through effective communication, issue resolution, and proactive problem-solving.
- Communicate with internal and external customers to ensure seamless service delivery.
- Initiate new services, answer questions, and resolve issues in a timely and professional manner.
- Interact with customers to schedule services, resolve billing inquiries, and provide general marketing information.
- Conduct follow-up calls to ensure customer satisfaction and resolve any outstanding issues.
- Maintain accurate customer records and validate technician paperwork for completeness and accuracy.
What We Offer:
- Competitive pay and bonus structure.
- Comprehensive benefits package, including medical, dental, vision, and life insurance.
- 401(k) plan with company match and employee stock purchase plan.
- Paid time off, holidays, and employee discounts.
- Tuition reimbursement and dependent scholarship awards.
- Opportunities for professional growth and advancement within the company.
Requirements:
- 1 year of previous customer service experience.
- Entry-level customer service skills and techniques.
- Basic understanding of computers and company telephone features.
- High school diploma or GED and be at least 18 years old.
Working Environment:
- Candidates must meet physical job requirements and safely perform job duties with or without accommodation.
HomeTeam Pest Defense is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.
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