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Customer Service Representative

1 month ago

Denton, Texas, United States Expert Analytical Solutions Full time
Job Description

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our remote office, you will be responsible for providing exceptional customer service experience to our growing list of clients.

Your primary duties will include routing incoming calls to appropriate mailboxes, answering and properly screening telephone calls, and preparing outgoing email and correspondence.

We offer a challenging but fun work environment and provide all necessary equipment and training to operate in a remote office.

Key Responsibilities
  • Communicate with clients and others in a sensitive and professional manner.
  • Answer incoming phone calls and emails from customers, discussing how our program works and answering any questions.
  • Help build a positive, diverse, and equitable work environment by promoting team effectiveness.
Requirements
  • High School Diploma with Accounting 12 or Math 12 preferred.
  • Strong oral and written communication skills.
  • General knowledge of Microsoft Office (Word, Excel).
  • You are a true customer service agent.
  • Passionate commitment to helping customers.
  • Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications.
  • Takes the initiative to find creative approaches that make each customer's experience feel personal.
  • Clearly and accurately explain information in a professional and assertive way, and at a level appropriate for the audience.
Compensation

Depending on experience, this position pays $18.50+ per hour.

If you feel like this position is a good fit for you, please feel free to apply with your resume or CV.