Technical Support Specialist
3 days ago
Central New Mexico Community College (CNM) is seeking a highly skilled Technical Support Specialist to join our Information Technology Services (ITS) team. As a key member of our team, you will provide advanced technical support and training to our staff, faculty, and students, ensuring they have the necessary skills to succeed in their roles.
Key Responsibilities
• Conduct training needs assessments and design training documentation and videos to meet the needs of our users.
• Evaluate the effectiveness of training and provide feedback to improve our services.
• Investigate and resolve complex hardware and software issues, performing advanced repairs and maintenance as needed.
• Provide technical assistance and support to our user support staff and troubleshoot systems communications failures and conflicts.
• Monitor databases to ensure receipt, analysis, and completion of service requests, and install, configure, and maintain printers and other equipment.
Requirements
• Associate's degree in Management Information Systems or a related field and three years of related experience, or high school diploma and five years of related experience.
• Functional knowledge of enterprise software deployment tools, in-depth troubleshooting experience, and IT customer service skills are preferred.
What We Offer
As an EEO employer, CNM offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.
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