Customer Support Specialist

1 week ago


East Peoria, Illinois, United States I3 Broadband LLC Full time
Job Overview

The Customer Support Specialist plays a vital role in assisting both residential and business clients with their inquiries and technical challenges. This position is essential for ensuring that our customers have a seamless experience with i3 Broadband services.

Key Responsibilities:
  • Respond to customer queries efficiently through various communication platforms.
  • Keep accurate and updated records of customer interactions.
  • Work collaboratively with team members and other departments to deliver exceptional service.
  • Provide assistance via email and phone, ensuring customer satisfaction through follow-ups.
  • Utilize our ticketing system to document all customer interactions, including requests for support and resolutions.
  • Guide customers in troubleshooting i3 Broadband equipment and provide basic home networking support.
  • Refer complex issues to Tier 2 support when necessary, ensuring clear communication of critical information.
  • Participate in the on-call rotation, ready to resolve technical issues as they arise.
Required Skills and Qualifications:
  • Ability to thrive in a fast-paced environment while maintaining attention to detail.
  • Strong analytical skills and a genuine interest in technology.
  • Commitment to delivering outstanding customer service.
  • Excellent verbal and written communication skills, presented in a friendly and professional manner.
  • Proficiency in using computers and a solid understanding of consumer electronics.
  • Capability to manage multiple tasks and prioritize effectively.
  • Strong documentation skills with the ability to create clear and comprehensive instructions.
  • Detail-oriented and a team player.
  • Availability to work occasional evenings, weekends, and holidays as needed.
  • Willingness to learn and adapt based on feedback.
Education and Experience:
  • No prior experience required; however, experience in customer service or IT support is advantageous.
  • High School diploma or GED is necessary.
  • Must possess a clean driving record and pass a background check.
Physical Requirements:
  • Ability to sit for extended periods while working on a computer.
  • Effective oral and written communication skills.
  • Capability to operate standard office equipment.
Equal Opportunity Statement:

i3 Broadband LLC is committed to creating a diverse environment and is proud to be an equal opportunity employer. We ensure that all employment decisions are based on qualifications, merit, and business needs, without regard to gender, race, age, or any other characteristic protected by law.



  • East Peoria, Illinois, United States I3 Broadband LLC Full time

    Job OverviewPosition Summary: The Customer Support Specialist is responsible for assisting clients and internal staff across all service areas of i3 Broadband. This role focuses on delivering technical assistance to both residential and business customers, addressing inquiries, resolving issues, and ensuring a seamless experience with i3 Broadband's...


  • East Peoria, Illinois, United States Genuine Parts Company Full time

    SUMMARY: Under general supervision, this role is responsible for accurately processing customer orders in a timely manner to ensure satisfaction. The primary focus is on fulfilling orders for clients and promoting Genuine Parts Company's offerings. This position involves significant interaction at the customer’s location. KEY RESPONSIBILITIESManage...


  • East Peoria, Illinois, United States Genuine Parts Company Full time

    SUMMARY: Under general supervision, this role is responsible for accurately fulfilling customer orders in a timely manner to ensure satisfaction. The primary focus is on processing orders for clients and promoting Genuine Parts Company's assets. This position involves working predominantly at the customer location. JOB DUTIESOrders products to maintain...


  • East Peoria, Illinois, United States I3 Broadband LLC Full time

    Job OverviewPosition Summary: The Customer Support Technician plays a vital role in assisting clients and internal teams across all service areas of i3 Broadband. This position is responsible for delivering technical assistance to both residential and business customers, addressing inquiries, resolving issues, and ensuring a seamless experience with i3...


  • Peoria, Illinois, United States CityLink Full time

    Job SummaryThis position is responsible for providing exceptional customer service and support to CityLink customers. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional...


  • East Peoria, Illinois, United States Home Helpers of East Peoria Full time

    Job OverviewAdvantages:Weekend Pay DifferentialImmediate Pay OptionsFlexible Working HoursProfit Sharing OpportunitiesComprehensive Training & DevelopmentAre you dedicated to making a meaningful impact in the lives of others? Do you seek a role that allows for a fulfilling work/life balance? Are the connections you build with those you assist as important to...


  • Peoria, Illinois, United States Saxon Global Full time

    Application Support SpecialistThe primary role of an Application Support Specialist is to guarantee that the digital solution is architected, configured, tested, deployed, and maintained in accordance with the established Security Framework. The Specialist will be responsible for assessing and ensuring that product and process improvements are in alignment...


  • Peoria, Illinois, United States Ipava State Bank Full time

    Position OverviewJoin Our Team:We are seeking a dedicated full-time Client Support Specialist to enhance customer satisfaction at Ipava State Bank.The specialist will be responsible for a range of customer service and teller duties. These responsibilities include processing cash transactions, promoting and selling banking products and services, addressing...


  • Peoria, Illinois, United States Healthcare Support Full time

    Job Title: Diagnostic Imaging SpecialistJob Summary:Healthcare Support is seeking a skilled Diagnostic Imaging Specialist to join our team. As a Diagnostic Imaging Specialist, you will be responsible for operating imaging equipment to produce high-quality diagnostic images for medical professionals.Key Responsibilities:Operate CT scanners and other imaging...


  • Peoria, Illinois, United States Maui Jim Full time

    Position Overview:As a vital member of our customer support team, you will handle incoming phone inquiries from our clients with professionalism and efficiency.Key Responsibilities:1. Act as the initial point of contact for customer inquiries, ensuring a professional and courteous interaction.2. Provide exceptional service to clients, addressing their needs...


  • Peoria, Illinois, United States Ohm Systems, Inc Full time

    Summary: This role focuses on customer interaction and administrative tasks, including scheduling meter adjustments, making phone calls to customers, and preparing and sending correspondence. The position requires basic computer skills and familiarity with office equipment. Responsibilities: Coordinate meter changes Communicate with customers via...


  • Peoria, Illinois, United States Healthcare Support Full time

    Job Title: Travel Nurse RN SpecialistJob Summary:Healthcare Support is seeking a skilled Travel Nurse RN Specialist to join our team. As a Travel Nurse RN Specialist, you will have the opportunity to work in a variety of medical settings, providing high-quality patient care and developing your clinical skills.Responsibilities:Provide direct patient care in a...


  • Peoria, Illinois, United States Saxon Global Full time

    Job DescriptionJob Title: Security Support SpecialistJob Summary:Saxon Global is seeking a highly skilled Security Support Specialist to join our team. As a Security Support Specialist, you will be responsible for ensuring the digital product is designed, configured, tested, implemented, and supported in alignment with the defined Security Model.Key...


  • Peoria, Illinois, United States Healthcare Support Full time

    Job Title: Travel Nurse RN SpecialistWe are seeking a skilled Travel Nurse RN Specialist to join our team at Healthcare Support.Job Summary:As a Travel Nurse RN Specialist, you will provide high-quality patient care in a Labor and Delivery setting. You will work closely with our team to ensure the best possible outcomes for our...

  • Registered Nurse

    1 week ago


    Peoria, Illinois, United States Healthcare Support Full time

    Job Title: Registered Nurse - Rehabilitation SpecialistJob Summary:Healthcare Support is seeking a skilled Registered Nurse to join our team as a Rehabilitation Specialist. As a key member of our healthcare team, you will provide high-quality patient care and support in a rehabilitation setting.Responsibilities:Provide direct patient care and support in a...

  • Travel Nurse RN

    1 week ago


    Peoria, Illinois, United States Healthcare Support Full time

    Job Title: Travel Nurse RN - Behavioral Health SpecialistJob Summary:Healthcare Support is seeking a skilled Travel Nurse RN - Behavioral Health Specialist to join our team. As a Travel Nurse RN - Behavioral Health Specialist, you will provide high-quality patient care and support to individuals with behavioral health needs.Responsibilities:Provide direct...


  • Peoria, Illinois, United States Healthcare Support Full time

    Job Title: Travel Nurse RN Behavioral Health SpecialistJob Summary:Healthcare Support is seeking a skilled Travel Nurse RN Behavioral Health Specialist to join our team. As a Travel Nurse RN Behavioral Health Specialist, you will have the opportunity to work with a variety of patients and provide high-quality care in a dynamic and fast-paced...

  • Travel Nurse RN

    2 weeks ago


    Peoria, Illinois, United States Healthcare Support Full time

    Job Title: Travel Nurse RN - Behavioral Health SpecialistJob Summary:Healthcare Support is seeking a skilled Travel Nurse RN - Behavioral Health Specialist to join our team. As a Travel Nurse RN - Behavioral Health Specialist, you will be responsible for providing high-quality patient care in a behavioral health setting.Responsibilities:Provide direct...


  • Peoria, Illinois, United States HealthCare Support Full time

    Job SummaryHealthCare Support is seeking a skilled Travel Imaging Technologist to join our team. As a Diagnostic Imaging Specialist, you will be responsible for operating imaging equipment to produce high-quality diagnostic images for medical professionals.Key ResponsibilitiesOperate CT scanners and other imaging equipment to produce high-quality diagnostic...


  • Peoria, Illinois, United States Interdent Sa Full time

    Client Support SpecialistJob Category: Operations Requisition Number: CUSTO005100Job DetailsDescriptionAt Interdent Sa, our Client Support Specialists play a crucial role in ensuring a seamless experience for our patients.Duties & Responsibilities:Adhere to established front office procedures for opening and closing.Welcome visitors, manage incoming calls on...