Customer Experience Quality Assurance Specialist

1 week ago


San Antonio, Texas, United States eTeam Inc Full time

Job Summary

eTeam Inc is seeking a highly skilled Customer Experience Quality Assurance Specialist to join our team. As a key member of our quality assurance team, you will be responsible for ensuring the highest level of quality in our products and services.

Key Responsibilities

  • Prioritize, review, and deliver First Article Inspections (FAIs) for sustaining parts and development projects.
  • Perform process quality document assessments for verification of First Article Inspection assessments per AS9102 for verification of customer requirements.
  • Track metrics on a continual basis to meet the increasing FAI load throughout the year.
  • Demonstrate the ability to conduct thorough and timely FAI reviews to closure.
  • Provide performance metrics to support necessary process improvements.
  • Work with the team lead to conduct and drive effective problem solving.

Requirements

  • Excellent communication and interpersonal skills.
  • Strong attention to detail and analytical skills.
  • Good work ethics and ability to work in a team environment.


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