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CAT Variable Resource Supervisor

1 month ago

Dallas, Texas, United States CHUBB Full time
Job Title: CAT Variable Resource Supervisor

Chubb is seeking a highly skilled and experienced CAT Variable Resource Supervisor to oversee the management of internal and external variable resources in support of CAT and contingency operations.

Key Responsibilities:
  • Develop and implement resource development plans to ensure the technical training and oversight of Independent Adjusters and Internal Variable CAT and Contingency support.
  • Ensure compliance with Best Practices, Customer Service, and other Chubb standards through coaching and development of team members.
  • Identify skill/knowledge gaps and develop training plans to address them.
  • Assist with technical items such as coverage questions, damage assessment, and reviewing/approving denial letters.
  • Coordinate CAT response and logistics, working closely with CAT and Property leaders to deploy variable and/or deployed resources.
  • Provide technical training on systems and estimate platforms.
  • Manage onboarding and offboarding of resources relative to IT and inventory management.
  • Coordinate training opportunities with CAT Leader, NDU/Field Property Leaders, and CTO team to ensure a technically prepared team for CAT response.
  • Ensure performance management and quality of work measures are in place on key metrics for IA's serving on CB's response team.
Qualifications:
  • Proficient in property discipline claim handling, including strong technical expertise and knowledge of Best Practices, Coverage, and Evaluation.
  • Able to coach and develop others and provide SMART feedback.
  • Highly organized with the ability to manage competing priorities, utilize technology, and manage workflows.
  • Excellent written and verbal communication skills with the ability to draft employee development plans/feedback.
  • Adaptable, flexible, and team/relationship oriented.
Special Requirements:
  • Preferred location open.
  • Business Travel up to 20% (depending on location and CAT activity).
  • Extended/Weekend hours during significant events, peak times, or reporting cycles.