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Customer Service Representative

1 month ago

South Jordan, Utah, United States Russell Tobin Full time
Customer Support Representative

Russell Tobin is seeking a skilled Customer Support Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional service to internal clients, resolving issues promptly, and maintaining a high level of professionalism in a fast-paced environment.

Key Responsibilities:
  • Engage with internal clients through inbound and outbound phone calls, providing timely and effective support.
  • Deliver exceptional service, ensuring client satisfaction and loyalty.
  • Establish and maintain strong relationships with internal clients, providing solutions and addressing issues promptly.
  • Collaborate with internal teams to resolve complex issues and improve overall client experience.
  • Stay up-to-date with company policies and procedures, ensuring compliance and adherence.
Requirements:
  • Strong verbal and written communication skills, with the ability to interact with individuals at all levels.
  • Excellent problem-solving skills, with the ability to think critically and resolve complex issues.
  • Proficiency in MS Office tools, including Outlook, Excel, Word, and PowerPoint.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer:
  • Competitive hourly rate: $19.17 - $21.99
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • Access to employee assistance programs and other benefits