Front Desk Representative

1 week ago


Sarasota, Florida, United States Pyramid Global Hospitality Full time
About Us

At Pyramid Global Hospitality, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and well-being. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

Job Summary

We are seeking a talented Front Desk Agent to deliver exceptional guest experiences at our Aloft Sarasota Hotel. As the sentinel of the Welcome area, you will be the eyes and ears of the hotel, interacting with guests and exceeding established standards at every opportunity. Your role will involve check-in, check-out, kiosk operations, and re:fuel management, all while maintaining a positive and welcoming atmosphere in the re:mix lobby.

Responsibilities
  • Provide exceptional guest service, responding to inquiries and resolving issues in a timely and professional manner.
  • Manage check-in and check-out processes, ensuring accuracy and efficiency.
  • Operate kiosks and re:fuel systems, maintaining a high level of technical proficiency.
  • Maintain a clean and organized workspace, adhering to hotel standards.
  • Collaborate with colleagues to ensure seamless guest experiences.
Requirements
  • High school diploma or equivalent preferred.
  • No prior experience required, but prior hospitality experience is a plus.
  • Ability to work varying schedules, including evenings, weekends, and holidays.
  • Excellent communication and interpersonal skills.
  • Basic mathematical skills and proficiency in using a calculator.
What We Offer
  • Competitive compensation and benefits package.
  • Opportunities for career growth and development.
  • A supportive and inclusive work environment.
  • Recognition and rewards for outstanding performance.


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