Service Operations Representative
2 weeks ago
Position Title: Customer Service Representative (Portuguese / Spanish) - 2nd Shift
Company Overview:
As a leader in digital payment solutions, Visa is dedicated to connecting the globe through innovative, reliable, and secure payment networks. Our mission is to empower individuals, businesses, and economies to thrive through advanced technology and a commitment to a cashless future.
Role Overview:
The Customer Service Representative plays a vital role in our operations, requiring a comprehensive understanding of digital communication processes. This position is essential for identifying, correcting, and reporting deviations from established protocols while recognizing outstanding performance.
Key Responsibilities:
- Facilitate communication between cardholders, issuers, merchants, and product offices.
- Analyze incoming records across various digital platforms to ensure accurate responses and adherence to procedures.
- Document and report inaccuracies or procedural breaches to management.
- Provide first-level support via calls, emails, and social media for a range of Visa products and services.
- Assist Visa client institutions and program managers to exceed customer expectations, including user setup and troubleshooting.
- Respond to inquiries regarding Visa product functionalities through multiple communication channels.
- Manage and resolve level 1 issues by collaborating with relevant Visa teams.
- Understand customer needs and escalate to Level 2 Support when necessary.
- Proactively seek solutions and troubleshoot application or business issues.
- Educate customers on product usage and software applications.
- Maintain production escalation trackers and daily reports highlighting actions taken.
- Engage in data entry across various internal applications.
- Recommend initiatives to enhance service quality.
- Coordinate with other departments to ensure seamless operations.
Work Schedule: 3:30 PM - Midnight (Weekend availability required)
Qualifications:
Basic Requirements:
- High School diploma or equivalent.
- Minimum of 6 months experience in social media management.
- Strong analytical and organizational skills.
- Ability to manage multiple projects and meet deadlines.
- Effective independent and collaborative work skills.
- Sound knowledge of bankcard operations and Visa products is a plus.
- Proficient in Microsoft Office applications.
- Fluency in English and Spanish or Portuguese.
Preferred Qualifications:
- 1+ years of experience in a contact center environment.
Additional Information:
Visa is committed to ensuring the health and safety of our employees and visitors. As part of our COVID-19 vaccination policy, all employees in the U.S. are required to be fully vaccinated unless a reasonable accommodation is approved.
Equal Opportunity Employer: Visa is an equal opportunity employer and considers qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
-
Service Operations Representative
2 weeks ago
Miami, United States Visa Europe Full timePosition Title: Customer Service Representative (Portuguese / Spanish) - 2nd ShiftCompany Overview:Visa Europe stands at the forefront of digital payment solutions, committed to connecting individuals and businesses through a secure and innovative payment network. Our mission is to empower economies and enhance the way commerce is conducted globally. With...
-
Service Operations Representative
2 weeks ago
Miami, United States ETNIA BARCELONA LLC Full timeCustomer Service RepresentativeJoin our dynamic team at Etnia Eyewear Culture, a global independent eyewear company that embodies a spirit of creativity and innovation.We pride ourselves on our commitment to making a positive impact through responsible business practices. Our mission is to minimize our social and environmental footprint while delivering...
-
Operations Representative
3 days ago
Miami, United States Bank of America Full timeJob Description:Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions.We are seeking a highly skilled and detail-oriented Operations Representative to join our team. As an Operations Representative, you will be responsible for standard transaction...
-
Customer Service Representative
2 days ago
Miami, Florida, United States Compass Group Careers Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Compass Group Careers. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating a Point of Sale system, and maintaining a clean and organized work environment.Key...
-
Customer Service Representative
2 weeks ago
Miami, United States Wyndham Hotels & Resorts Full timePosition: Customer Service RepresentativeLocation: Miami, FLCompany: Wyndham Hotels & ResortsOverview:The Customer Service Representative plays a crucial role in delivering exceptional service to guests during their stay. This position is focused on ensuring a welcoming atmosphere from check-in to check-out while optimizing room occupancy and revenue.Key...
-
Hospitality Service Representative
2 weeks ago
Miami, United States Sonesta International Hotels Full timeHospitality Service RepresentativeOverview: As a key member of our team, you will play a vital role in ensuring the satisfaction of our guests while contributing to the overall performance of the hotel.Responsibilities:Oversee front desk operations, ensuring smooth check-in and check-out processes.Assist the Operations Manager in various tasks to maintain...
-
Hospitality Service Representative
2 weeks ago
Miami, United States Wyndham Hotels & Resorts Full timePosition: Hospitality Service RepresentativeOverview:The Hospitality Service Representative plays a crucial role in delivering exceptional service to guests during their stay. This position involves managing the check-in and check-out processes while ensuring a welcoming atmosphere throughout the guest's experience.Key Responsibilities:Provide courteous and...
-
Hospitality Service Representative
1 week ago
Miami, Florida, United States Gale Hotels Full timeJob OverviewPosition Title: Hospitality Service RepresentativeDepartment: Front Desk OperationsReports To: Front Desk ManagerStatus: Non-ExemptSUMMARY:The Hospitality Service Representative is responsible for delivering exceptional guest experiences, which includes efficiently managing the check-in and check-out processes for hotel patrons. This role...
-
Customer Service Representative
4 days ago
Miami, United States PostScan Mail Full timeWe are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the...
-
Customer Service Representative
4 days ago
Miami, United States PostScan Mail Full timeWe are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the...
-
Customer Service Representative
3 months ago
Miami, United States Fyzical - Little River Full timeJob DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Miami, FL, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...
-
Arena Service Representative
2 weeks ago
Miami, United States The Heat Group Full timePosition Overview:The Miami HEAT and Kaseya Center are seeking dedicated Guest Experience Representatives to act as a bridge between our guests and The Heat Group, ensuring that exceptional service is delivered across various operational areas including Ticketing, Catering, Housekeeping, Finance, and general Arena Operations.Key Responsibilities:As a Guest...
-
Customer Service Representative
2 days ago
Miami, United States Visa Europe Full timeJob Summary:Visa Europe is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Provide day-to-day support to Visa client institutions and Visa...
-
Customer Service Representative
3 months ago
Miami, United States Arona Home Essentials Full timeArona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are built on a foundation of excellence, customer focus, quality products and services. We operate 50 stores in Iowa, Nebraska, Illinois, Michigan, Florida, Colorado, Missouri, Kentucky, Puerto Rico, and Indiana. We are currently looking for a...
-
Service Engagement Representative
2 weeks ago
Miami, United States Qonten Full timeJob Overview:We are seeking a dedicated Customer Service Representative to join our team at Qonten. This role is ideal for individuals who are passionate about providing exceptional service and support.Key Responsibilities:Engage with clients through daily telephone communication, ensuring all inquiries are addressed promptly.Utilize a computer or mobile...
-
Facilities Operations Control Representative
2 weeks ago
Miami, United States University of Miami Full timeDescription The Facilities Operations Controls Representative performs routine daily operations of the Facilities Management department, including but not limited to work order management, customer service, vendor management and processing, quality assurance, and emergency management, with emphasis on providing high quality service. This position...
-
Hospitality Service Representative
2 weeks ago
Miami, Florida, United States Hotel Management and Consulting Full timeHospitality Service Representative - Part-Time RoleEmployee Type:Part-Time Non-ExemptOverview:Friendly. Professional. Solution-oriented.We are looking for a prominent Hospitality Service Representative for a part-time position. As the initial point of interaction for our visitors, you will be essential in delivering outstanding customer support. In the...
-
Customer Service Representative
2 months ago
Miami, United States Comfort Insurance Corp Full timeJob DescriptionJob DescriptionA Customer Service Representative performs higher level office support duties and provides specialized program support for the Sales Department. A Customer Service Representative works directly with the sales agents to provide service to clients' changing insurance needs by selling and servicing various policy types such...
-
Customer Service Representative
2 days ago
Miami, United States Visa Argentina SA Full timeAbout Visa Argentina SAVisa Argentina SA is a leading provider of digital payment solutions, committed to connecting the world through secure and reliable transactions. Our mission is to empower individuals, businesses, and economies to thrive through innovative payment technologies.Job SummaryWe are seeking a highly skilled Customer Service Representative...
-
Customer Service Representative
1 month ago
Miami, United States Prime Time Executives Full timeJob DescriptionJob DescriptionAre you tired of having the same routine every day? Are you looking for a dynamic, fun-filled business environment? Do you find joy in interacting with people? Are you looking for a growth opportunity? If your answer is yes, then our Customer Service Representative position might be what you are looking for!Prime Time Executives...