Medical Equipment Customer Service Specialist

3 weeks ago

O'Fallon, Missouri, United States Rotech Healthcare Full time
About Rotech

Rotech Healthcare Inc. is a national leader in providing high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states.

We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.

Job Summary

We are seeking a dedicated Customer Service Representative to join our team.

In this position, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources as it relates to patient services and third-party reimbursement.

Essential Job Duties and Responsibilities
  1. Assists with updating respiratory grid
  2. Clears previous day's route and checks all paperwork for accuracy and completeness
  3. Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
  4. Completes SOPs/CMNs and documents on tracking log
  5. Complies with all applicable company policies and procedures to meet JCAHO and company standards
  6. Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries
  7. Maintains referral log
  8. Monitors office supplies
  9. Prepares deposit for location on a weekly basis
  10. Prepares invoices for next day routes
  11. Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts
  12. Provides service for all retail/walk-in equipment requests
  13. Provides technical assistance to customers
  14. Verifies Medicare, Medicaid, and private insurance coverage information
  15. Works with outside agencies to resolve customer issues
  16. May be required to cover on call, drive a company vehicle and make deliveries to patient's homes
  17. Performs other duties as assigned
Qualifications

Employment is contingent on background investigation, drug screen, and valid driver's license in state of residence with a clean driving record.

Required Education and/or Experience: High school diploma or GED equivalent, required.

Preferred Education and/or Experience: Experience with medical equipment, medical billing practices, and administrative record management, preferred.

Skills and Competencies: Accurately perform simple mathematical calculations, effectively communicate in English, interpret a variety of communications, maintain confidentiality, and work independently and as part of a team.

Rotech Information

Rotech Healthcare Inc. is an equal opportunity employer and recruits, employs, trains, promotes, transfers, separates from employment, and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

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