Field Operations Supervisor

1 day ago


Secaucus, New Jersey, United States VNS Health Full time
About the Role

VNS Health is seeking a highly skilled and experienced Field Operations Supervisor to oversee the day-to-day business operations of our clinical and non-clinical support activities. As a key member of our team, you will be responsible for monitoring internal processes, coordinating activities between clinical and non-clinical staff, and supervising support functions to facilitate efficient clinical operations.

Key Responsibilities
  • Supervise and Coordinate the day-to-day operations of our clinical and non-clinical staff, ensuring seamless coordination and effective communication.
  • Monitor and Improve internal processes and workflows to ensure efficient and timely operations, responsive to customer needs.
  • Provide Guidance and Support to staff in addressing and resolving day-to-day operational issues, facilitating problem resolution and customer satisfaction.
  • Develop and Implement strategies and actions to improve the quality of our team's performance, participating in workflow reengineering, process improvement, and risk mitigation activities.
  • Ensure Compliance with regulatory and VNS Health standards, ensuring compliant operations and department readiness for internal and external audits.
  • Oversee Business Operations, workflows, utilization, and schedules, contributing to systems design and implementation, and participating in developing standards to measure, maintain, and maximize efficiencies.
  • Perform Supervisory Duties, ensuring effective staff training, interviewing candidates for employment, evaluating staff performance, and recommending hiring, promotions, salary actions, and terminations as appropriate.
Requirements
  • License and Certification: License and current registration to practice as a Registered Professional Nurse in New York State or Licensed Social Worker Required.
  • Education: Bachelor's Degree in Nursing or other health-related degree for RNs Required, Master's Degree in Social Work for LSW Required.
  • Work Experience: Minimum three years progressive customer service or business operations experience, preferably in a healthcare environment. Required. Supervisory experience Preferred.
  • Skills and Knowledge: Proficient in Personal Computers applications, including Microsoft Word and Excel Required. Knowledge of medical terminology, pharmacology information, and/or insurance terminology Required. Strong knowledge of operations of manual and automated office systems and procedures Required. Strong knowledge of third-party payer requirements for reimbursement Preferred.


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