Hospitality Operations Supervisor

2 months ago

Secaucus, New Jersey, United States Best Western Plus Full time
Position Overview

Best Western Plus Secaucus is seeking a dedicated Hospitality Operations Supervisor to oversee the efficient management of our recently updated establishment.

Qualifications:

  • At least 2 years of experience in a managerial role or as a Front Office Supervisor in a comparable hotel environment is preferred.
  • Ensure that all departments consistently provide exceptional guest service while achieving business goals and optimizing profitability across all services. Maintain effective cost management practices in all areas.
  • Additional management experience of 2 years, with at least 1 year in the hospitality sector.
  • Guarantee the consistent application and evaluation of Standard Operating Procedures (SOPs) across all departments.
  • Familiarity with the local market is preferred.

Key Responsibilities

Financial Performance:

Responsible for achieving the established financial targets for all hotel departments.

  • Oversee compliance with labor standards and staffing requirements across all departments.
  • Ensure adherence to the established room rate strategy.
  • Monitor operating expenses for all departments through a tracking system.
  • Facilitate and/or lead necessary meetings (e.g., daily briefings, weekly staff meetings) to promote interdepartmental communication and alignment of objectives.
  • Manage room inventory and merchandising strategies.
  • Conduct quarterly competitive rate assessments and monitor pricing strategies.
  • Ensure compliance with amenity programs, brand standards, and promotional materials.
  • Guarantee adherence to the Manager On Duty (M.O.D.) program.
  • Participate in scheduled corporate meetings, including those focused on revenue management, safety, budgeting, sales, and regional operations.

Asset Oversight:

Ensure that the property meets or exceeds brand and ownership quality standards, achieving favorable inspection results.

  • Assist the General Manager with reporting, budgeting, pricing strategies, and other administrative tasks.
  • Conduct daily inspections of guest accommodations to ensure cleanliness standards are met or exceeded.
  • Perform bi-weekly property evaluations and approve action plans with timelines for addressing any issues.

Guest Relations:

Enhance guest satisfaction to encourage repeat business from both leisure and corporate clients.

  • Assess guest feedback and ensure that department heads take appropriate corrective actions.
  • Monitor guest responses and implement action plans to resolve any issues.
  • Host social events and receptions as required by brand standards.
  • Engage with the community through various organizations to maintain a positive image for the hotel.

Human Resources Management:

Ensure that employees receive the necessary support, motivation, and training to meet their needs and achieve organizational objectives.

  • Conduct interviews, select, train, and mentor staff members.
  • Ensure that all new hires receive a comprehensive onboarding experience.
  • Assist in ensuring that staff are adequately trained by their supervisors.
  • Work with the General Manager to maintain appropriate staffing levels in accordance with budgetary guidelines.
  • Keep employee records updated, ensuring all documents are current, including job descriptions and employee handbooks.

Professional Development:

Commit to ongoing efforts to enhance management skills and knowledge.

  • Attend at least one advanced management training seminar annually as directed by the General Manager.
  • Participate in classes to stay proficient in the latest industry-related technologies.
  • Complete any required training courses mandated by the brand or ownership.

Required Skills and Qualifications

Education:

  • A Bachelor's degree in Hospitality Management or a related field is preferred; however, relevant experience may substitute for formal education.

Certifications:

  • Must possess and maintain a valid motor vehicle operator's license.

Additional Skills:

  • Ability to manage multiple tasks effectively.
  • Strong written and verbal communication skills.
  • Bilingual proficiency (Spanish & English) is preferred, depending on the market.
  • Flexibility to work various shifts as required by the position.
  • Ability to learn and adhere to brand and ownership standards.
  • Capability to analyze information from various sources and make informed decisions.
  • Understanding of interdepartmental relationships.
  • Proficient in operating office equipment and industry-specific software (e.g., Quickbooks, M3, ADP, and Jonas Chorum PMS).
  • Ability to remain composed in high-pressure situations.
  • Strong leadership and motivational skills.
  • Ability to interpret and analyze financial reports, including P&L statements and sales & marketing reports.
  • Proficient in Microsoft Office and Google Apps for Work is preferred.

Physical Requirements:

  • Walking and standing: 60-70% of the time.
  • Sitting: up to 30-40% of the time.
  • Bending, stooping, and reaching: occasionally.
  • Lifting and pushing/pulling: up to 40 lbs infrequently.
  • Driving: occasionally.
  • Traveling: infrequently.

Work Environment:

  • Indoor: Protection from weather conditions, but not necessarily from temperature changes.
  • Outdoor: Transitioning between indoor and outdoor environments, assisting guests in varying weather conditions.

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