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Telecommunications Officer

2 months ago

Knoxville, Tennessee, United States Town of Fort Mill, SC Full time
{"title": "Telecommunications Officer", "description": "Job Summary

We are seeking a highly skilled Telecommunications Officer to join our team at the Town of Fort Mill, SC. As a Telecommunications Officer, you will be responsible for receiving, monitoring, and dispatching radio communications traffic for emergency and non-emergency situations.

Key Responsibilities

  • Receives and screens incoming telephone calls from the public and other public safety agencies; categorizes and prioritizes calls; dispatches emergency and non-emergency responders as appropriate.
  • Enters and updates information to the NCIC database; deletes information as directed.
  • Runs criminal and driver history checks as requested.
  • Enters and updates departmental data; maintains department files; retrieves information for Police Officers as requested.
  • Performs related duties.

Requirements

  • Knowledge of emergency communications principles and practices.
  • Knowledge of NCIC policies and procedures.
  • Knowledge of emergency dispatch procedures.
  • Knowledge of radio and telecommunications equipment.
  • Skill in the use of computers and job-related software programs.
  • Skill in making decisions in high pressure and emergency situations.
  • Skill in public relations.
  • Skill in interpersonal relations.
  • Skill in oral and written communication.

Benefits

  • Health Insurance BlueChoice PPO: Free for employee
  • Principal Dental: Free for employee
  • The Town pays towards the premium of other levels of family health and dental coverage
  • Flexible Spending Accounts: The Town of Fort Mill offers flexible spending accounts (FSA)/ FSA's allow employees to pay for out-of-pocket health and dependent daycare expenses with pre-tax dollars.
  • Group life insurance policy: $25,000 life insurance policy is provided to all full-time employees
  • Supplemental policies offered: Vision, Short-Term, and Long-Term Disability, Term Life and Whole Life Insurance, Accident and Cancer policies
  • The town contributes to the South Carolina Retirement System and Police Officer Retirement System. Retirement Benefits can be seen at
    https://www.peba.sc.gov/
  • The Town contributes $10 per pay period toward a 401k pre-taxed account through South Carolina PEBA Deferred Compensation. The package also offers 401k Roth, 457 pre-taxed and 457 Roth investment opportunities.
  • Employees accrue 6.67 hours per month vacation time and 8 hours per month sick time
  • 12 Paid Holidays (9 Federal and 3 Floating): New Year's Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve and Christmas Day. Recognized holidays that fall on a Saturday will be observed on the preceding Friday and holidays that fall on a Sunday will be observed on the following Monday. Floating holidays can be taken any day during the fiscal year (Oct 1 \u2013 Sept 30) with the approval of your supervisor.
  • Employee Assistance Program (EAP) is here to help when personal concerns become overwhelming and affect an employee's happiness, family relations, performance at work, and even health. The EAP offers counseling, education, and referral. The program provides free, professional counseling services that are strictly confidential. Employees and each household member receive 6 free counseling services and 6 free life management services.
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