Technical Support Manager

5 days ago


Plano, Texas, United States Fairway All Brands Page Full time
About the Role

We are seeking a highly skilled Business Systems Support professional to join our team at Fairway All Brands Page. In this role, you will be responsible for providing technical support and troubleshooting for various systems and software, collaborating with cross-functional teams to resolve issues and improve processes, analyzing data to identify trends and areas for improvement, and developing and implementing process improvements to increase efficiency.

Detailed Job Description:

  1. General Operational Responsibilities: Update and manage back-end work needed pre and post data merge along with updates and changes to existing programs, services, and software.
  2. Communication: Communicate with personnel and outside agencies to exchange information, coordinate activities, and resolve issues or concerns; serve as a liaison between users, technicians, contractors, vendors, and others.
  3. Data Analysis: Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge

Requirements:

  • Real Green by Workwave experience required
  • Service Titan experience preferred
  • Ability to conduct data analysis to compare and contrast data sets, and present findings regarding data merge and other related projects.

Estimated Salary: $65,000 - $80,000 per year



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