Technical Support Specialist
3 weeks ago
The ideal candidate will have a strong technical background and excellent communication skills to provide top-notch support to our clients. This role requires a proactive approach to resolving customer issues, working closely with the development team, and ensuring seamless integration of new and existing clients.
Key Responsibilities- Manage customer accounts to ensure processes are working as expected and identify potential problems.
- Understand and follow Smart Data Solutions' (SDS) workflow and associated technical systems.
- Communicate effectively with customers via email and phone calls about SDS workflows and critical production issues.
- Analyze customer business processes, resolve problems, and recommend programmable solutions.
- 2 or 4-year technical degree (or equivalent)
- 0-5 years similar experience
- Proficiency with Java, Unix-like operating systems, and Windows operating systems
- Knowledge of relational databases and oral/written communication
- A company culture that values teamwork, humility, and fairness
- Professional development and growth-oriented workplace
- Generous benefits including health, dental, vision insurance, short-term disability, long-term disability, and 401(k) with company match
Estimated salary: $65,000 - $85,000 per year, depending on experience. Located in Dallas, TX, this is a hybrid position with in-office expectations 3 days per week.
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