Technical Support Specialist

3 weeks ago


Plano, Texas, United States Smart Data Solutions LLC Full time
Job Overview

The ideal candidate will have a strong technical background and excellent communication skills to provide top-notch support to our clients. This role requires a proactive approach to resolving customer issues, working closely with the development team, and ensuring seamless integration of new and existing clients.

Key Responsibilities
  • Manage customer accounts to ensure processes are working as expected and identify potential problems.
  • Understand and follow Smart Data Solutions' (SDS) workflow and associated technical systems.
  • Communicate effectively with customers via email and phone calls about SDS workflows and critical production issues.
  • Analyze customer business processes, resolve problems, and recommend programmable solutions.
Requirements
  • 2 or 4-year technical degree (or equivalent)
  • 0-5 years similar experience
  • Proficiency with Java, Unix-like operating systems, and Windows operating systems
  • Knowledge of relational databases and oral/written communication
What We Offer
  • A company culture that values teamwork, humility, and fairness
  • Professional development and growth-oriented workplace
  • Generous benefits including health, dental, vision insurance, short-term disability, long-term disability, and 401(k) with company match

Estimated salary: $65,000 - $85,000 per year, depending on experience. Located in Dallas, TX, this is a hybrid position with in-office expectations 3 days per week.



  • Plano, Texas, United States Raising Cane's Full time

    Job OverviewRaising Cane's is a rapidly growing restaurant company seeking a highly skilled Technical Support Specialist to join its Restaurant Support Office (RSO) team. This role will play a critical part in ensuring that all technical and deployed IT solutions meet the company's approved specifications.


  • Plano, Texas, United States Palo Alto Networks Full time

    Join Our TeamPalo Alto Networks is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing expert-level technical support to our top-tier customers.About the RoleThis is an excellent opportunity to join a leading cybersecurity company and contribute to the...


  • Plano, Texas, United States Palo Alto Networks Full time

    About the Job">We're looking for a talented Technical Support Specialist to join our team at Palo Alto Networks. As a member of our technical support team, you'll provide expert-level support to our customers, helping them navigate complex technical issues and optimize their security infrastructure.">Key Responsibilities">">Provide technical assistance to...


  • Plano, Texas, United States Tata Consultancy Services Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Tata Consultancy Services. In this role, you will provide front-line technical support to end-users, responding to issues related to Problem/Incident Management, Releases/Deployments, Operational Readiness, Application Monitoring, and Production Governance.As a...


  • Plano, Texas, United States Palo Alto Networks Full time

    About the RoleThis Technical Support Specialist role at Palo Alto Networks is an exciting opportunity for a seasoned professional to join our team. As a key member of our technical support team, you will be responsible for providing expert-level technical assistance to our customers.The ideal candidate will have a deep understanding of network security...


  • Plano, Texas, United States Disability Solutions Full time

    Job SummaryThe z/OS Platform Engineering group is seeking an experienced Mainframe Technical Support Specialist to provide technical support for Mainframe Services. The successful candidate will have a strong background in systems engineering activities, including operating system technical support, systems programming, and data center capabilities.In this...


  • Plano, Texas, United States The 20 Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at The 20, LLC. This role will be responsible for providing top-notch technical support to our clients nationwide.Job SummaryThis is a remote position that requires strong customer service skills and the ability to troubleshoot common technical issues.The ideal candidate will have...


  • Plano, Texas, United States Repeat Consultants Full time

    At Repeat Consultants, we are seeking a highly skilled Multilingual Technical Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients in a fast-paced environment.The estimated salary for this position is $85,000 - $115,000 per year, based on industry standards...


  • Plano, Texas, United States HumCap, Inc. Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist (Java) to join our team at HumCap, Inc. The successful candidate will be responsible for providing technical support to clients and internal teams. This role requires strong communication skills, a solid understanding of software development, and the ability to work effectively in a...


  • Plano, Texas, United States Palo Alto Networks Full time

    Job OverviewWe are seeking a highly skilled Cybersecurity Technical Support Specialist to join our team at Palo Alto Networks. This role involves providing post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web.In this position, you will work firsthand with our valued customers to...


  • Plano, Texas, United States OmniOn Power Full time

    Job Title: Customer Support SpecialistWe are seeking an experienced Customer Support Specialist to join our team in Plano, Texas.Job SummaryThe successful candidate will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.Key Responsibilities:Deliver outstanding customer service through...


  • Plano, Texas, United States TechnoGen Full time

    We are seeking a Technical SharePoint Specialist to join our team at TechnoGen. In this role, you will be responsible for technical support and maintenance of our SharePoint environment.About the RoleThis is a full-time position with a competitive estimated salary of $80,000 - $100,000 per year, depending on experience. As a Technical SharePoint Specialist,...


  • Plano, Texas, United States Repeat Consultants Full time

    Job DescriptionWe are seeking a highly skilled TAC Support Engineer for a 12+ month contract position at our Plano, TX location. The ideal candidate will have strong technical skills and excellent customer service abilities.Responsibilities:Manage customer Severity 1 & 2 outage/tickets from start to finish.Professionally answer customer phone calls.Develop...


  • Plano, Texas, United States Repeat Consultants Full time

    Job DescriptionThis technical support role is a 12+ month contract with an estimated salary of $85,000-$110,000 based on the location in Plano, TX. As a TAC Support Engineer- VZW with Repeat Consultants, you will be responsible for effectively communicating orally internally and externally, managing customer Severity 1 & 2 outage/tickets from start to...


  • Plano, Texas, United States Collabera Full time

    Job OverviewCollabera is seeking a highly skilled Technical Security Specialist to provide technical expertise on NGFW technologies and collaborate with Product and Engineering teams to develop and implement security solutions.Salary and BenefitsThis role offers an attractive salary range of 40.00 - 41.00 dollars per hour, providing a competitive...

  • Category Specialist

    3 weeks ago


    Plano, Texas, United States GTN Technical Staffing Full time

    GTN Technical Staffing is a leader in technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 2000 companies. We provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies.Job Summary:We are seeking a highly skilled Category Specialist to support...


  • Plano, Texas, United States Palo Alto Networks Full time

    About the Role:This is an exciting opportunity to join our team as a Technical Support Engineer for Cortex XSOAR. As a key member of our support team, you will be responsible for providing expert technical assistance to our customers, addressing complex issues, and working closely with our development team to improve our products. Your technical expertise,...


  • Plano, Texas, United States Syntricate Technologies Full time

    Syntricate Technologies is a cutting-edge IT firm based in Plano, TX. We are seeking an exceptional candidate to fill the role of Technical Operations Specialist. This position offers a salary of $115,000 - $145,000 per year, depending on experience.Job DescriptionWe are looking for an expert who can install, configure, and troubleshoot IBM MQ and related...


  • Plano, Texas, United States Fortis Payment Systems LLC Full time

    Job OverviewThe B2B Integrations Specialist role at Fortis Payment Systems LLC is a high-impact position that requires strong technical expertise and excellent communication skills. As a key member of our team, you will play a critical role in the installation and support of our payment processing solutions for business-to-business clients.Our ideal...


  • Plano, Texas, United States BASIS Ed Full time

    Job OverviewBASIS Ed is seeking a skilled IT Support Specialist to join our team. This role is responsible for providing technical assistance and support to end-users, ensuring the smooth operation of our technology infrastructure.