Technical Support Coordinator
3 days ago
We are seeking an experienced Customer Support Specialist to join our team in Plano, Texas.
Job SummaryThe successful candidate will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.
Key Responsibilities:- Deliver outstanding customer service through accurate order entry, call handling, and professional communication.
- Resolve customer complaints by coordinating with Operations, Technical members, Sourcing, Manufacturing, and other teams.
- Inform customers about purchase order status, repair & return, advanced warranty, technical follow-up, spare parts, and clarify any questions to ensure a positive experience.
- Ensure accuracy of documentation including return material requests, shipping, invoicing, and finance systems.
- High School Diploma/GED equivalent and 2 years of experience in order fulfillment/order management.
- 2 years of experience using SAP or similarly large and complex ERP system to drive results.
- Bilingual in both Spanish and English – Fluent in both verbal and written language.
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Technical Support Manager
3 days ago
Plano, Texas, United States Fairway All Brands Page Full timeAbout the RoleWe are seeking a highly skilled Business Systems Support professional to join our team at Fairway All Brands Page. In this role, you will be responsible for providing technical support and troubleshooting for various systems and software, collaborating with cross-functional teams to resolve issues and improve processes, analyzing data to...
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Technical Support Engineer for Network Security
4 weeks ago
Plano, Texas, United States Palo Alto Networks Full timePalo Alto Networks is a leading cybersecurity company that protects the digital way of life. Our mission is to be the partner of choice, and we're looking for innovators who are committed to shaping the future.As a Senior Technical Support Engineer, NGFW, you will work with our valued customers to address complex post-sales concerns. You'll enjoy networking...
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Technical Support Professional
4 weeks ago
Plano, Texas, United States Palo Alto Networks Full timeAbout Us:Palo Alto Networks is a global leader in cybersecurity, dedicated to protecting our digital way of life. Our mission is to be the cybersecurity partner of choice, and we're committed to delivering innovative solutions that address the evolving threat landscape.Career Opportunity: As a Technical Support Engineer, you will play a critical role in our...
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Technical IT Support Specialist
4 weeks ago
Plano, Texas, United States Movate Full timeJob OverviewMovate is a dynamic organization seeking an exceptional Technical IT Support Specialist to join our team. As a key member of our IT department, you will play a crucial role in providing top-notch support to our end-users.We are looking for a highly skilled and motivated individual with a strong background in End-User Computing, Windows 10 and 11,...
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Technical Support Specialist
3 days ago
Plano, Texas, United States Raising Cane's Full timeJob OverviewRaising Cane's is a rapidly growing restaurant company seeking a highly skilled Technical Support Specialist to join its Restaurant Support Office (RSO) team. This role will play a critical part in ensuring that all technical and deployed IT solutions meet the company's approved specifications.
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IT Technical Support Expert
6 days ago
Plano, Texas, United States AXA Professionals Full timeAbout the JobWe are looking for an experienced IT Technical Support Expert to join our team at AXA Professionals. In this role, you will be responsible for providing technical support to our clients, including troubleshooting hardware and software issues, implementing virus detection and eradication procedures, and configuring and troubleshooting network...
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Technical Support Specialist
3 days ago
Plano, Texas, United States Repeat Consultants Full timeJob DescriptionWe are seeking a highly skilled TAC Support Engineer for a 12+ month contract position at our Plano, TX location. The ideal candidate will have strong technical skills and excellent customer service abilities.Responsibilities:Manage customer Severity 1 & 2 outage/tickets from start to finish.Professionally answer customer phone calls.Develop...
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Technical Support Specialist
3 days ago
Plano, Texas, United States Smart Data Solutions LLC Full timeJob OverviewThe ideal candidate will have a strong technical background and excellent communication skills to provide top-notch support to our clients. This role requires a proactive approach to resolving customer issues, working closely with the development team, and ensuring seamless integration of new and existing clients.Key ResponsibilitiesManage...
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Technical Support Specialist Role
3 days ago
Plano, Texas, United States Palo Alto Networks Full timeAbout the RoleThis Technical Support Specialist role at Palo Alto Networks is an exciting opportunity for a seasoned professional to join our team. As a key member of our technical support team, you will be responsible for providing expert-level technical assistance to our customers.The ideal candidate will have a deep understanding of network security...
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Technical Support Expert
3 days ago
Plano, Texas, United States Mercedes-Benz of Plano Full timeJob DescriptionAs a Technical Support Expert at Mercedes-Benz of Plano, you will be responsible for following all shop policy, procedure, safety, and environmental rules. You will work closely with our team to provide excellent customer service and ensure that our vehicles are maintained to the highest standards.
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Technical Support Specialist
3 days ago
Plano, Texas, United States Repeat Consultants Full timeJob DescriptionThis technical support role is a 12+ month contract with an estimated salary of $85,000-$110,000 based on the location in Plano, TX. As a TAC Support Engineer- VZW with Repeat Consultants, you will be responsible for effectively communicating orally internally and externally, managing customer Severity 1 & 2 outage/tickets from start to...
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Cybersecurity Technical Support Professional
3 days ago
Plano, Texas, United States Palo Alto Networks Full timeAbout the Role:We are seeking a skilled Senior Technical Support Engineer, NGFW to join our team. As a member of our technical support team, you will enable customer success by providing technical support to clients after they have purchased our products. You will work closely with cross-functional teams to build a positive customer experience and ensure...
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Technical Support Specialist
3 days ago
Plano, Texas, United States HumCap, Inc. Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist (Java) to join our team at HumCap, Inc. The successful candidate will be responsible for providing technical support to clients and internal teams. This role requires strong communication skills, a solid understanding of software development, and the ability to work effectively in a...
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Multilingual Technical Support Specialist
5 days ago
Plano, Texas, United States Repeat Consultants Full timeAt Repeat Consultants, we are seeking a highly skilled Multilingual Technical Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients in a fast-paced environment.The estimated salary for this position is $85,000 - $115,000 per year, based on industry standards...
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Cybersecurity Technical Support Specialist
1 week ago
Plano, Texas, United States Palo Alto Networks Full timeJob OverviewWe are seeking a highly skilled Cybersecurity Technical Support Specialist to join our team at Palo Alto Networks. This role involves providing post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web.In this position, you will work firsthand with our valued customers to...
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Technical Support Professional
3 days ago
Plano, Texas, United States Movate Full timeWe are Movate, a leading company in the industry, offering competitive compensation packages to our employees. Our estimated salary for this position is around $65,000 - $85,000 per year, depending on experience and qualifications.Job OverviewThe IT Support Engineer will play a crucial role in ensuring the smooth operation of our desktop technologies,...
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Global Technical Support Engineer
4 days ago
Plano, Texas, United States Palo Alto Networks Full timeJob DescriptionWe're seeking a highly motivated and customer-focused professional to join our global Cortex XSOAR support team. As a Technical Support Engineer, you'll provide technical support, troubleshoot issues, and manage escalations within defined service level agreements.Your key responsibilities will include:Responding to user-reported issues and...
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Technical Support Engineer
4 weeks ago
Plano, Texas, United States Palo Alto Networks Full timeWe are seeking a highly motivated and customer-focused Technical Support Engineer to join our global Cortex XSOAR support team.Job DescriptionThe successful candidate will serve our customer base by providing technical support, answering incoming support inquiries, and managing escalations, phone calls, and emails effectively, efficiently, and friendly...
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Technical Support Professional
2 days ago
Plano, Texas, United States Palo Alto Networks Full timeAbout the Opportunity We are seeking a Technical Support Professional - Network Security to join our team at Palo Alto Networks. As a key member of our technical support team, you will play a critical role in ensuring the success of our customers by providing top-notch technical support and guidance on our network security solutions. About You To be...
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Cybersecurity Engineer
4 weeks ago
Plano, Texas, United States Palo Alto Networks Full timeAbout UsPalo Alto Networks is a leading cybersecurity company that empowers organizations to protect their digital way of life. Our mission is to be the cybersecurity partner of choice, and we're committed to delivering innovative solutions that help our customers stay ahead of emerging threats.Job OverviewWe're seeking an experienced Cybersecurity Engineer...