Technical Support Coordinator

3 days ago


Plano, Texas, United States OmniOn Power Full time
Job Title: Customer Support Specialist

We are seeking an experienced Customer Support Specialist to join our team in Plano, Texas.

Job Summary

The successful candidate will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.

Key Responsibilities:
  • Deliver outstanding customer service through accurate order entry, call handling, and professional communication.
  • Resolve customer complaints by coordinating with Operations, Technical members, Sourcing, Manufacturing, and other teams.
  • Inform customers about purchase order status, repair & return, advanced warranty, technical follow-up, spare parts, and clarify any questions to ensure a positive experience.
  • Ensure accuracy of documentation including return material requests, shipping, invoicing, and finance systems.
Requirements
  • High School Diploma/GED equivalent and 2 years of experience in order fulfillment/order management.
  • 2 years of experience using SAP or similarly large and complex ERP system to drive results.
  • Bilingual in both Spanish and English – Fluent in both verbal and written language.
Estimated Salary: $65,000 - $85,000 per year

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