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Process Improvement Specialist

1 month ago

FeastervilleTrevose, United States Veolia WTS Full time
Job Overview

Veolia Water Technologies & Solutions is seeking a highly motivated and detail-oriented Process Improvement Intern to join our Asset Care Services team. As a key member of our team, you will play a pivotal role in optimizing the customer journey, from initial inquiry to final billing, benefiting both our internal stakeholders and clients.

This exciting opportunity offers a chance to streamline operations, improve service delivery, and make a significant impact on customer satisfaction in the water treatment industry. If you're a problem-solver with a passion for process improvement and customer service excellence, we want to hear from you.

Key Responsibilities
  • Map and analyze the entire customer experience process to identify areas for improvement
  • Conduct in-depth assessments to pinpoint process gaps and develop innovative solutions
  • Generate comprehensive analytical reports for the leadership team to drive data-informed decision-making
  • Present findings and recommendations throughout your tenure, showcasing your analytical and communication skills
  • Assist in the strategic migration of tools from Microsoft to Google Suite and other platforms, enhancing our operational efficiency
Qualifications

Our ideal candidate is an individual that...

  • Is currently pursuing a degree in Business, Engineering, or another relevant field from an accredited institution
  • Demonstrates strong self-motivation and a passionate commitment to continuous learning
  • Possesses excellent teamwork skills and actively contributes to improving team dynamics
  • Exhibits exceptional problem-solving abilities and a creative approach to challenges
  • Has successfully completed their sophomore year of college (or will at time of starting the role)
  • Shows initiative and adaptability in fast-paced environments
  • Communicates effectively, both verbally and in writing
  • Displays a strong work ethic and attention to detail
  • Embraces innovation and stays current with industry trends
  • Demonstrates leadership potential and the ability to take on increasing responsibilities