Service Solutions Representative

5 days ago


Pittsburgh PA USA, United States Quest Diagnostics Full time
Job Title: Service Solutions Representative

We are seeking a highly skilled Service Solutions Representative to join our team at Quest Diagnostics. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving complex issues, and ensuring customer satisfaction.

Key Responsibilities:
  • Manage customer relationships to ensure high-quality service
  • Resolve complex customer issues through effective communication and problem-solving
  • Partner with field sales force and laboratory operations to ensure seamless service delivery
  • Monitor and engage with new and key accounts to ensure timely and accurate resolution of client issues
  • Provide education and guidance to new clients about Quest Diagnostics lab processes
Requirements:
  • 2-5 years of technical or customer service experience
  • Excellent interpersonal and communication skills
  • Strong problem-solving skills with the ability to develop appropriate resolutions
  • Basic project management skills
  • QMS Certification preferred
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career advancement
  • Training and development programs
  • Collaborative and dynamic work environment


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