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Sales Operations and Administration Analyst II

1 month ago

Fort Mill, South Carolina, United States Daimler Truck North America Full time
Inside the Role

The Sales Operations and Administration Analyst will support the sales operations department as directed, preparing, maintaining, monitoring, and tracking accurate documentation concerning sales offers, inventories, orders, and demo vehicle use in the relevant systems. This role will also provide support with timely follow-up for other sales-related tasks.

We Take Care of Our Team

This position offers a competitive salary range of $61,500 - $79,000 USD, dependent on knowledge, skills, and experience. Benefits include an annual bonus program, 401(k) company contribution with a company match up to 6%, as well as non-elective company contributions of 3 - 7% depending on age.

What You Drive at DTNA
  • Support internal sales operations with management of various duties to ensure all new vehicle specifications are accurately documented and processed.
  • Accurately track and monitor vehicle orders, build schedules, and inventories.
  • Assist and support preparation of sales offers, maintain an accurate accountability of all sales quotes in the relevant documentation systems, including CAS checks and compliance documentation activities.
  • Assist in tracking and monitoring production orders placed with the plant, coordinate queries, and provide updates to the sales and management team.
  • Support the management/tracking of demo vehicle use, unit moves, documentation, and compliance to requirements.
  • Ensure timely execution of all necessary approvals for sales orders in the systems (mainly SAP), prepare offers (quotes and purchase agreements), and ensure timely confirmation/signature by the customer.
  • Become familiar with the CRM system (NOVIS) to support the DCNA team in NOVIS (sales and aftermarket).
  • Support preparation of regular reporting for production orders, quotes, and sales orders activity.
  • Coordinate with marketing/support as needed for development of brochures, sell sheets/FAB, etc.
  • Some travel to the Jacksonville, FL location required, approximately once a quarter.
Knowledge You Should Bring
  • Associate's or Bachelor's degree in a related field preferred.
  • 2 years of proven experience in sales/customer service support roles in a business-to-business environment, such as commercial vehicles or capital equipment.
  • Fine attention to detail and accountability are necessary, as well as being a people person with excellent customer service knowledge.
  • Computer literacy across multiple platforms, including familiarity with CRM software (MS Office/SAP/Novis, etc.).
  • Time management and organization: master a variety of organization methods to handle multiple projects at once and complete tasks efficiently and accurately.
  • High level of personal and professional integrity, honesty, and accountability.
Exceptional Candidates Might Have
  • 2 years of relevant experience in the automotive/commercial vehicle industry sales/customer service role.
  • Act as a consultant to define the most suitable configuration options/capabilities and subsequent processes.
  • German language skills a plus.