Product Support Specialist

1 week ago


Bridgewater, Massachusetts, United States Trime US, Inc. Full time

Job Title: Service Support Manager - Equipment Industry

Company Overview: Trime US, Inc. is a leading manufacturer and distributor of construction equipment, with a global presence in the rental and construction industries.

Job Summary: We are seeking a proactive and progressive Service Support Manager to lead our company's product support and training efforts. The ideal candidate will have a background in product training and/or product support, with excellent communication and analytical skills.

Key Responsibilities:

  • Lead all technical support work, including troubleshooting and resolving customer issues.
  • Develop and deliver product sales training to customers and staff.
  • Train current staff and customers on product usage and technical support.
  • Assist in product technical support, including responding to customer inquiries and resolving issues.
  • Develop and maintain service and technical support training materials.
  • Assist in developing competitive product support comparisons and product manuals.
  • Manage online support materials, including online procurement portals.

Requirements:

  • Valid driver's license and access to reliable transportation.
  • Associate degree or equivalent experience.
  • Proficient in Microsoft Word, Excel, and Outlook, with solid IT skills.
  • Effective written and oral communication skills.
  • 2-5 years of experience in a similar role, with a background in product training and/or product support.

What We Offer: We offer a competitive compensation package, including health, dental, and vision insurance, matching 401K, and annual incentive - commensurate with experience.



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