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Care Coordinator

2 months ago

Matteson, Illinois, United States Lovebird Home Care Full time
About the Role

We are seeking a highly skilled and compassionate Care Coordinator to join our team at Lovebird Home Care. As a Care Coordinator, you will play a vital role in ensuring the highest level of care for our clients, while also managing our team of caregivers and overseeing the delivery of our services.

Key Responsibilities
  • Manage and oversee our team of caregivers, ensuring that our clients receive the best possible care.
  • Communicate effectively with caregivers, clients, families, and other parties to ensure seamless care delivery.
  • Manage caregiver schedules and requests for time off, as well as client schedules to ensure care plans are being met.
  • Maintain accurate client documentation and ensure compliance with all legal and company requirements.
  • Participate in/conduct caregiver trainings and ensure that our clients are receiving the very best in care.
  • Willingly participate in night/weekend on-call rotation and support caregivers, clients, and families by providing accurate information.
  • Maintain a compassionate demeanor at all times and remain calm and collected in difficult situations.
  • See that all measures are taken to protect client privacy and dignity, and develop treatment/care plans and see that they are properly carried out.
  • Document and report any issues or violations to upper management immediately and make oversight visits to supervise and assess caregivers.
  • See that client care charts/logs are maintained and monitor client progress, work to foresee challenges and implement proactive solutions, and demonstrate ability to be a problem solver.
  • Collect feedback to ensure client satisfaction and provide information to prospective clients and follow up with them.
  • Participate in interviewing, hiring, evaluation, and discipline processes, take and conduct referral calls, follow-up with leads, and send marketing emails to potential clients/leads.
Requirements
  • Experience in home care or other health service industries preferred, with sales experience also preferred.
  • Requires proficiency in word processing and computer skills (Office Word, Excel, & PowerPoint).
  • Must possess and demonstrate excellent communication, human relations, and organizational skills.
  • Required to travel throughout the assigned communities to complete job duties, with a driver's license.
  • Two years office experience, and private duty or healthcare experience preferred.
Education

High school diploma required, with Certified Nurse Assistant or Medical Assistant and CPR/BLS Card preferred.

Interpersonal Skills

Excellent people, time management, confidentiality, and courtesy skills are a key asset for this position.

Work Schedule

This position may require various shifts at various times (including nights, weekends, and sleep-over) at one or more work sites.