Onboarding Coordinator

4 days ago

Springfield, Illinois, United States FREEDOM CARE , LLC Full time
About FreedomCare

FreedomCare, LLC is a leading healthcare company that revolutionizes home care delivery. With a strong commitment to dignity and support, we empower patients and caregivers to thrive in their homes.

Job Title: Onboarding Specialist

We are seeking an experienced Onboarding Specialist to join our team in Missouri. As a key member of our Intake team, you will work closely with patients and caregivers to ensure a seamless onboarding experience.

Key Responsibilities:
  • Guide patients' chosen caregivers through the onboarding process, ensuring all required documentation is submitted.
  • Schedule and conduct remote orientations with patients and caregivers, with occasional in-home orientations as needed.
  • Submit tax applications to the proper agencies and complete follow-up as required.
  • Manage background checks and follow up as needed.
  • Communicate effectively with patients and caregivers to facilitate a smooth onboarding process.
  • Adhere to our monthly client service and compliance standards.
  • Input and update case files and account data within our Salesforce CRM tool.
  • Manage call dashboards and reporting to assist in managing assignments.
Requirements:
  • At least 1 year of experience in a fast-paced customer service role.
  • Proven exceptional customer service experience.
  • Experience in high-volume inbound and outbound call environments.
  • Strong customer focus and adaptability to different personality types.
  • Ability to multitask, set priorities, and manage time effectively.
  • Build sustainable relationships and engage patients/caregivers by taking the extra mile in resolving issues/concerns.
  • Must have poise and patience when dealing with customers.
  • Strong phone and verbal communication skills, along with active listening skills.
  • Attention to detail and data accuracy.
  • Ability to meet and/or exceed weekly targets or metrics.
  • Excellent communication (written and verbal) and organization skills.
  • Effective time management, prioritization, and multitasking skills.
  • Proactive with a commitment to excellence in your work.
  • Flexibility and openness as the role and responsibilities may change and/or evolve as we grow.
  • Previous experience managing multiple schedules.
  • Strong attention to detail, exceptional written and verbal skills, and the ability to multitask.
Nice to Have:
  • Bilingual Spanish or other languages preferred.
  • 2 years of Salesforce experience.
  • 2 years of Medicaid experience in a homecare agency environment.
Why Work at FreedomCare?

We are committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events, and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based on race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, citizenship or immigration status, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $16.00 and $20.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

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