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BDC Training Specialist

2 months ago

Raleigh, North Carolina, United States Capital Ford Full time

Join Our Team as a BDC Training Specialist

Capital Ford is on the lookout for a dynamic and customer-oriented BDC Training Specialist to enhance our team. The ideal candidate will have a strong enthusiasm for education and a comprehensive grasp of business development techniques, particularly within the automotive sector. As a Training Specialist, you will be tasked with implementing extensive training initiatives that elevate the expertise and performance of our BDC Service Representatives. Your role will also involve managing service-related inquiries, coordinating appointments, and ensuring an exceptional customer journey.

Key Responsibilities:

  • Assist in the recruitment of new team members.
  • Conduct interviews for prospective candidates within the department.
  • Facilitate training for all new hires in the BDC, along with additional training for existing staff when processes evolve.
  • Respond efficiently to incoming service-related inquiries through various communication channels.
  • Collect pertinent information from customers regarding their service requirements and concerns.
  • Collaborate with service advisors and technicians to maximize appointment availability.
  • Schedule service appointments based on customer preferences.
  • Perform follow-up communications to confirm and remind customers of their scheduled appointments.
  • Adhere to established BDC protocols for managing service inquiries.
  • Undertake additional duties as assigned.

Qualifications:

  • Proficient in communication and capable of assisting others in their learning journey.
  • Adaptable and flexible in embracing both traditional and new processes.
  • Experience in training or educational roles is preferred.
  • Background in customer service or a related field is advantageous.
  • Prior experience in an automotive service or BDC environment is beneficial.
  • Familiarity with service-related processes and procedures.
  • Exceptional verbal and written communication skills.
  • Strong problem-solving abilities to address customer inquiries and concerns.
  • Proficient in utilizing CRM systems and other service-related software.
  • Ability to devise solutions that cater to customer needs.
  • High integrity and ethical standards in all customer interactions.
  • Must successfully complete pre-employment background checks.

What We Offer:

  • Competitive compensation.
  • Comprehensive health insurance, including dental, vision, and prescription coverage.
  • Paid time off.
  • 401(K) plan with company matching.
  • Employee discounts on vehicles, parts, and services.
  • Opportunities for career advancement.

At Capital Ford, we are proud to be a leading name in the automotive industry, with a commitment to fostering strong community relationships and building lasting connections with our customers and team members. We are dedicated to creating an environment that promotes professional growth, innovation, and excellence. Join us in shaping the future of automotive retail, where every team member is a valued part of the Capital Ford family.

Capital Ford is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.