Training and Support Expert
2 weeks ago
HighCloud Solutions is seeking a highly skilled Training and Support Specialist to join our team. As a key member of our organization, you will be responsible for creating engaging training content, designing instructional materials, and delivering exceptional support to our clients.
Key Responsibilities:- Develop and deliver training programs to support organizational initiatives and business units
- Design and create instructional materials, including online content and presentations
- Collaborate with subject matter experts to develop curriculums and training materials
- Provide exceptional support to clients, including responding to inquiries and resolving issues
- Stay up-to-date with industry trends and best practices in training and development
- 3+ years of experience in training and development
- Strong instructional design and technical knowledge
- Excellent content development and writing skills
- Ability to create resources to support employee learning, such as tips, job aids, and templates
- Good research skills and attention to detail
- Strong presentation, communication, and collaboration skills
- Experience with Adobe Articulate, Camtasia, and MS Teams
- Knowledge of adult learning practices, principles, and procedures
- Ability to create training videos and microlearning content
- Interest in continually learning new software and keeping the team updated on changes to software
This is a hybrid work model position, with 8 days per month onsite and remote option available upon approval.
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