Training and Support Expert

2 weeks ago


Raleigh, North Carolina, United States HighCloud Solutions Full time
Job Title: Training and Support Specialist

HighCloud Solutions is seeking a highly skilled Training and Support Specialist to join our team. As a key member of our organization, you will be responsible for creating engaging training content, designing instructional materials, and delivering exceptional support to our clients.

Key Responsibilities:
  • Develop and deliver training programs to support organizational initiatives and business units
  • Design and create instructional materials, including online content and presentations
  • Collaborate with subject matter experts to develop curriculums and training materials
  • Provide exceptional support to clients, including responding to inquiries and resolving issues
  • Stay up-to-date with industry trends and best practices in training and development
Requirements:
  • 3+ years of experience in training and development
  • Strong instructional design and technical knowledge
  • Excellent content development and writing skills
  • Ability to create resources to support employee learning, such as tips, job aids, and templates
  • Good research skills and attention to detail
  • Strong presentation, communication, and collaboration skills
Preferred Tools and Skills:
  • Experience with Adobe Articulate, Camtasia, and MS Teams
  • Knowledge of adult learning practices, principles, and procedures
  • Ability to create training videos and microlearning content
  • Interest in continually learning new software and keeping the team updated on changes to software
Work Environment:

This is a hybrid work model position, with 8 days per month onsite and remote option available upon approval.



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